Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Accomplishments
Extracurricular Activities
Disclaimer
Personal skills:
Affiliations
Certification
Languages
Timeline
Generic

Waseem Ahmed Shaikh

Sirsi

Summary

Results-driven Business Data Analyst with expertise in SQL report authoring and advanced Excel proficiency at First Advantage Global Operation Center. Proven track record in enhancing reporting efficiencies and automating processes, while demonstrating strong communication and planning skills. Collaborating with cross-functioal teams to deliver valuable solutions for the business growth

Overview

11
11
years of professional experience
1
1
Certification

Work History

Business Data Analyst

First Advantage Global Operation Center
05.2017 - Current
  • Collaborate and worked closely with New and Existing Clients, Site Inspection Vendors Bureaus and Onshore Counter parts.
  • Prepare the Credentialing Agenda, Credentialing Report and provide data for Credentialing monthly meeting.
  • Coordinate Credentialing and Re-Credentialing Applications and conduct document research.
  • Analyzed data trends to support business decisions and reporting accuracy.
  • Coordinate with Credit bureau for the services to be received or to be provided.
  • Created detailed reports using advanced Excel functions and data visualization tools.
  • Collaborated with cross-functional teams to gather and validate reporting requirements.
  • Developed automated dashboards to enhance real-time data accessibility for stakeholders.
  • Conducted regular audits to ensure compliance with established reporting standards.
  • Worked with cross-functional teams to develop strategies for improving overall process efficiency.
  • Handling the client for revenue of over 15 million Dollar.
  • Adhering to a TAT of 1 and 2 days (as per FTC and FCRA guidelines) and ensuring that the accounts are approved within the same.
  • Worked for New Business, RDI’s (New Constructions & New Acquisitions), Maintenance, and Re-Credentialing.
  • In the year 2021, I was promoted to MIS as a Sr. Metrics & Analytics Reporting Analyst through an IJP.
  • Plan and strategize data collection, data extraction, and data compliance for various business reporting requirements and business analytics.
  • Publishing DPR (Daily Productivity Reports) and Shrinkage Reports on a daily, weekly, and monthly basis.
  • Conduct periodic reviews of existing reports to ensure their usefulness and effectiveness.
  • Liaise with operation teams and business heads for reporting needs.
  • Work toward business process improvements and reporting efficiencies.
  • Identifying key performance indicators (KPIs) to help companies adjust and fulfill objectives.
  • Helped solve major company issues using data as evidence-based support.
  • Understand, build, and deploy reporting templates, and report automation using VBA Macros.
  • Automating both internal and stakeholder reports through VBA macros.
  • Creating and amending SQL reports using MS and Oracle SQL Developer, and deploying the report on the server using Microsoft Report Builder.
  • Developed custom reports for the company using SSIS and SQL Server Reporting Services (SRS).
  • Used SQL skills to mine data and provide the company with beneficial information.
  • Creating interactive dashboards on Power BI using multiple data sets, DAX formulas, and deploying/scheduling the dashboards on the Power BI server.
  • Perform DAX queries using Power BI tools.
  • Creating custom applications using Power Apps for track-and-trace activities for stakeholders.
  • Creating Power Automate flows to manage access to Power Apps data.

Senior Customer Care Officer

Convergys India Services
03.2014 - 09.2016
  • Appointed as customer care office for the AT&T U-verse voice process, in bond and upselling process
  • Attaining the customer’s calls regards to their billing query.
  • Once the customer's issue is resolved upselling the other AT&T services.
  • Use to sell u-verse cable, internet, and home phone (VOIP) and cell phone connections.
  • Troubleshooting the problems with the services like no internet, slow internet, problem with Tv, connection lost etc.
  • Ensuring that all my stats and metrics are met month on month basis.
  • During the absence of Team Lead, taking care of the team, monitoring there performance, ensuring all the metrics and stats are met.
  • Providing the support to the OJT team whenever needed.

Education

PUC -

JMJ University
Sirsi
01.2013

S.S.L.C -

Iqra institution
Sirsi
01.2010

Skills

  • Communication skills
  • Planning and organization
  • Goal orientation
  • Interpersonal skills
  • Data analysis
  • Advanced Excel proficiency
  • VBA macros expertise
  • SQL report authoring
  • SSRS reporting
  • Power BI development
  • Power Apps creation
  • Power Automate workflows
  • Microsoft Word proficiency
  • Microsoft PowerPoint proficiency

Hobbies and Interests

Playing Cricket, Listening to Music, Painting, Cooking

Accomplishments

  • Have received MVP (Most Valued Performer) for the months of August and October 2014, and January and March 2015
  • I have received the Superstar Award for the months of September and November 2014
  • I have received the best agent awards on June 25, 2014, on the occasion of Employee Appreciation Day
  • I have received the Terrific Performer Award for highest revenue and highest TV sales for the month of September to October
  • Change Agent Award in the month of January 2018
  • Delivery Excellence Award in December 2019 and October 2020
  • Rising Star Award in May 2021
  • Change Agent Award in August 2021
  • Game Changer Award in February 2025

Extracurricular Activities

Participated in the Ball Badminton and played for karwar district in state level. Participated in U19 cricket and played for karwar district. Part of the Team transformers, Social committee and Team Arise in addition to process in Convergys India Services. Attending the meeting, events and cultural activities on a periodical basis.

Disclaimer

I hereby declare that the above-furnished details are true up to best of my knowledge. Place: Bangalore Date: (Waseem Ahmed Shaikh).

Personal skills:

Comprehensive problem solving abilities, ability to deal with people diplomatically, urge to learn and master new things, team facilitator.

Affiliations

  • Played U-19 cricket for Karnataka
  • Represented my college at state level for Badminton

Certification

  • Yellow Belt Six Sigma Certification

Languages

Hindi
First Language
English
Proficient (C2)
C2

Timeline

Business Data Analyst

First Advantage Global Operation Center
05.2017 - Current

Senior Customer Care Officer

Convergys India Services
03.2014 - 09.2016

PUC -

JMJ University

S.S.L.C -

Iqra institution
Waseem Ahmed Shaikh