Waseem Akram

• To increase the materialization and conversation rate of groups for assigned flights/Market.
• Effectively working on the airlines process of requesting, evaluating, booking & managing groups.
• Responsible for improving group average fare/Revenue and contribution YOY.
• To improve and speed up the groups and series requests turn around process.
• To enhance the polices and T&Cs.
• Monitor and analyze the booking trends and quotes as per the seasonality.
• Understanding of the dynamic market requirements through sales interaction and propose product solutions resulting in the higher materialization of groups.
• Managing a team of 16 members.
• Taking care of the charter flights requests.

• Leading the Group Desk for Revenue Management, Head Quarter based.
• Handling Group Markets I.e.,Labour, Religious, FIT, Corporate, etc for Domestic as well as International stations.
• Coordinating between Flight Analyst, Sales Team and Direct Trade partners for better materialization, promoting non-performing flights as per DOW pattern.
• Weekly interactions with RM departments regarding market Intel and forward outlook.
• Monthly interactions with Head of RM and CCO - regarding achievement of group budget versus forecast.
• Market Development Specialist: Responsible for the delivery of the revenue budget for the prescribed portfolio of accounts.
• The responsibilities include developing a successful, consistent approach to local and multinational dealing, which drive maximum revenue and minimum cost of sale.
• Researching and reporting OALs schedules/practices/fares/events and other potential 6S concerns and recommending corrective action.
• Protect existing business and constantly exploit new opportunities whilst creating maximum awareness of 6S products and services.
• Supervisor, Airport Ticketing Office (Riyadh).
• Supervising airlines ticketing office at the airport, reporting to the Airport Manager.
• Handled passenger ticketing, DSR, Closing Sales & reporting to HDQ/Revenue Accounts.
• Handled a team of 08 staffs and their roster.
• Assisted GOPS team & troubleshoot delays & technical situations.
• Supervised the Check-In Teams as in when required.

• Worked as supervisor for Corporate- Al-fanar Co
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Handled team for issues related to airlines, GDS etc.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Airlines Coordinator: Worked with Airlines Operations department as an Airlines Coordinator
• Handling VIP clients, assisting them with their different requests vis-à-vis new tickets, reissuance, refunds & special service requests
• Was responsible for handling end to end travel arrangements for the clients attending conferences organized by Saudi Heart Association by meeting their ticket needs, Meet & assist Services including Rent a car services.
• Responsible for supporting the teams facing issues related to Airlines, GDS, and Bookings.
• Worked on GDS Amadeus, Galileo and Sabre
• Travel Consultant: Handled walk-in clients and assisting them with the best services by providing them air tickets as per their budget or making amendments as per their needs including rescheduling, cancelling and refunding the ticket through the GDS
• Worked for MOHE(Ministry of Higher Education Section) and was responsible for handling the first level of escalation and assisting team for convenient routing, PNR pricing, Ticket Exchanges, and internal billings
• Liaison with US /UK /Canada offices for MOHE Students (Ministry of Higher Education) smooth functionality of the operations.

Worked with Greaves Travel (I) Pvt. Ltd., consolidator for British Airways

• Handled calls of US/CANADA/UK based Sub-Agents and assist them to create new reservation, changes in existing reservations, Issuance of tickets and Exchanges, Queues and taking care of schedule changes.

• Ticketing Rejects Process: Handled ticketing on GDS: Apollo, World span, Sabre, Shares) for PNRs' rejected by Automation.

• Telephonic handling of Arrivals & Departures queries at IGI Airport, New Delhi and handling of Lost and Found Property Cases, General Enquiry Calls of IGI Airport.

• Handling telephonic queries for all services related to Indian Airlines like new reservations, Queries about marketing schemes, flight information etc., Outbound calls and informing passengers/Travel agents for rescheduled flights.