Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Waseem Akram

Waseem Akram

Summary

Alert and responsible person having excellent communication, problem solving and customer service skills with certification and work experience looking forward to serve the organization by contributing to its growth and increase in its cliental.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Ship Security Staff

Marella Cruises
01.2023 - Current

· Control and monitor access to the vessel – passenger, crew, and contractor entry points.

· Conduct security patrols and surveillance in passenger areas, decks, and restricted zones.

· Operate CCTV systems, alarms, and screening equipment for baggage and cargo.

· Assist with passenger embarkation/disembarkation security checks .

· Support crowd control and evacuation procedures during emergencies.

· Respond promptly to security incidents, guest accidents, or medical emergencies .

· Escort and monitor visitors, contractors, and high-risk individuals onboard.

· Assist the SSO in carrying out stowaway searches, safety drills, and security inspections .

· Provide guest assistance and safety information while maintaining vigilance.

· Maintain incident logs and report unusual activities to senior officers.

Security Executive

Vistara Airlines
08.2022 - 03.2023

 Perform passenger and baggage screening using security equipment (X-ray, metal detectors, body scanners).

 Verify travel documents and boarding passes to ensure authorized access only.

 Conduct aircraft security checks before boarding and after landing.

 Monitor restricted areas and airport perimeters to prevent unauthorized entry.

 Handle unattended baggage, suspicious items, and prohibited articles as per ICAO/TSA rules.

 Respond to security incidents, emergencies, and unruly passenger situations .

 Assist in emergency evacuation, first aid, and crisis management .

 Maintain logs of security checks, incident reports, and compliance records .

 Support law enforcement agencies in case of bomb threats, hijacking alerts, or sabotage attempts .

 Provide passenger assistance and guidance to ensure a safe and secure travel experience.

Front Office Staff/Cashier

Prime Hospital
11.2021 - 07.2022
  • Provided primary customer support to internal and external customers.
  • Collected and authorized payments of guests. Transactions with excellent accuracy levels.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Registration of New Patients with Hospitals Software.
  • Book Appointments of Patients with Concern Doctors
  • Covid Registration in Hospital System and DHA-Hasana
  • Software

Executive Security

Interglobe Aviation Pvt Ltd (Indigo Airlines)
01.2019 - 10.2021
  • Resolving customer requests, questions and complaints frequently requiring analysis of situations to determine best use of resources
  • Protects assets by establishing, monitoring, and enforcing internal controls.
  • Monitors and confirms financial condition by conducting audits and providing information to external auditors. (For Station Base)
  • Maintain Staff Requirement for Uniform, assets, Equipment, and Stationary
  • Responsible for checking in passengers, handling baggage and Checking boarding passes including security process.
  • Dealing with the passenger inquiries regarding the arrival and departure of flights and making sure that passengers get on board the correct flight.
  • Escorting passengers to flights, with special attention to senior, disabled and minor passengers
  • Performing all security functions at airport
  • Screening of baggage's
  • Surveillance & vigilance at the time of operations
  • Access control of aircraft

Customer Support/Back Office Executive

Rajasthan Travel Service
03.2014 - 01.2019
  • Help clients identify their ideal travel package based on them suggests and requirements.
  • Prepares travel itineraries and distributes travel arrangements and schedules to all appropriate staff.
  • Obtains approval from leadership for travel requests and expenses that exceed established limits.
  • Meeting with clients virtually or during sales visits.
  • Maintaining accurate records.
  • Attending trade exhibitions, conferences and meetings.
  • Reviewing sales performance.
  • Provide support to Account team and Operations team with daily administrative tasks in a company.
  • Sorting the correspondence, implementing and optimizing procedures, maintaining calendars, scheduling appointments, ordering supplies, and collaborating with other departments.
  • Study and assimilate all information regarding travel destinations such as prices, weather, language, currency, customs, etc.
  • Provide end to end service while organizing a trip from booking the tickets, reserving the hotels, Transport and creating the itinerary.
  • Sale Regular tour Packages to Guest or Corporate Guest or Companies.

Education

Post-Graduation Diploma - Aviation & Hospitality

Frankfinn Institute of Aviation & Hospitality Services
09.2018

Bachelor Degree - undefined

University of Rajasthan
07.2017

Skills

  • Skilled in fundamental computer operations
  • Strong communication skills
  • Assistance in airline passenger security operations
  • Traveler support services
  • Incident reporting & investigation
  • Knowledge of ISPS Code & SOLAS security measure

Certification

  • Desktop Computer Application, ET Computers 2010 August - 2010 September
  • Basic Course STCW training for personal Survivor at sea, Fire Fighting, First Aid and to Operate lifesaving equipment's, DG Shipping of India 2021 September - 2021 September
  • Certified Screener Course for Airlines Security From 30 Jan to 31 Jan 2020 (Recognized by Bureau of civil Aviation Security and ICAO).
  • Completed Basic Avsec Course for Airlines Security From 02 Dec to 17 Dec 2019 (Recognized by Bureau of civil Aviation Security and ICAO).
  • Completed Initial Dangerous Goods Regulations Training for Security Staff By Indigo Airlines conducted on February 9, 2019

Languages

HINDI, ENGLISH, SPANISH (Learning)

Timeline

Ship Security Staff

Marella Cruises
01.2023 - Current

Security Executive

Vistara Airlines
08.2022 - 03.2023

Front Office Staff/Cashier

Prime Hospital
11.2021 - 07.2022

Executive Security

Interglobe Aviation Pvt Ltd (Indigo Airlines)
01.2019 - 10.2021

Customer Support/Back Office Executive

Rajasthan Travel Service
03.2014 - 01.2019

Bachelor Degree - undefined

University of Rajasthan

Post-Graduation Diploma - Aviation & Hospitality

Frankfinn Institute of Aviation & Hospitality Services
Waseem Akram