WASEEM UDDIN AHMED
Hyderabad
Summary
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Overview
10
10
years of professional experience
Work History
Sales Manager
Empire Trading & Co
Hyderabad
11.2021 - 12.2025
- Implemented targeted sales strategies that increased visibility and sales of fishing equipment and accessories.
- Analyzed market trends to identify new opportunities for product expansion.
- Oversaw inventory management to ensure availability of popular fishing items.
- Fostered supplier relationships to secure favorable pricing on fishing equipment, enhancing profit margins.
- Resolved customer complaints to improve satisfaction and loyalty in sales and service.
- Provided technical support for customers, answering questions about product features and capabilities.
Team Leader
STAY BELVEDERE HOTELES LTD
London
07.2020 - 10.2021
- Managed team schedules and delegated tasks to optimize workflow and meet operational needs.
- Led daily operations to ensure smooth hotel functionality.
- Coordinated guest services to improve customer satisfaction and address individual guest needs.
- Resolved guest complaints promptly to maintain service quality.
- Monitored daily workflow to ensure compliance with established policies and enhance service delivery.
- Oversaw inventory management and procurement processes.
- Participated in regular meetings with senior leadership to provide updates on team progress.
Customer Sales and Service Expert
Tata business support services
Hyderabad
10.2015 - 04.2019
- Facilitated customer inquiries, improving service experience and satisfaction.
- Informed customers about products, guiding purchasing decisions and increasing sales.
- Oversaw customer accounts utilizing CRM software to enhance service delivery.
- Coached new staff on customer service protocols and best practices.
- Evaluated sales data to identify trends, informing strategies for targeted marketing.
Education
B.COM - Computers
Satavahana University
Karimnagar, Telangana, IndiaSkills
- Customer service
- Team Management
- Sales strategy
- Multi-Tasking
- Stock control
- Market analysis
- Customer relationship management
- Team leadership
- Problem solving
Roles And Responsibilities
- Manage daily restaurant operation, focusing on seamless Service delivery and customer Satisfaction
- Train staff to deliver high level Customer service
- Handle Customer Complaints and feedback, maintaining a 100% Customer Satisfaction rate
- Manage a team of 50+ staff members including Training and performance Evaluations
- Resolve issues regarding Warehouse Management
- Managed Cash transaction and maintained accurate record
Personal Information
- Passport Number: W2055284
- Father's Name: WAHEED UDDIN AHMED
- Date of Birth: 07/24/94
- Gender: Male
- Nationality: Indian
- Marital Status: Un-married
Languages
English
Advanced
C1
Hindi
Proficient
C2
Telugu
Advanced
C1
Disclaimer
I hereby declare that all the details published above are true and authentic request to consider my candidature and solicit the privilege to serve your esteemed Organization.
Timeline
Sales Manager
Empire Trading & Co
11.2021 - 12.2025
Team Leader
STAY BELVEDERE HOTELES LTD
07.2020 - 10.2021
Customer Sales and Service Expert
Tata business support services
10.2015 - 04.2019
B.COM - Computers
Satavahana University