Open To Work
WASEEM ULLA KHAN
E-Commerce Expert- Senior Quality Analyst (Acting Team Lead)
Bengaluru
Work Preference
Summary
Results-driven Senior Quality & Process Excellence Professional with 10+ years of experience in E-commerce, Seller Onboarding, Advertising Operations, and Compliance Governance. Currently serving at Tech Mahindra with strong expertise in Quality Assurance, Audit Governance, Root Cause Analysis (RCA), CAPA implementation, BQ List management, SOP & Quality Manual creation, and Lean & Six Sigma fundamentals. Proven track record in driving ASAT improvement, defect reduction, process standardization, and team capability building. Experienced in leading quality frameworks, managing stakeholders, and supporting operational teams in achieving onboarding and performance targets.
Overview
13
13
years of professional experience
Work History
Senior Quality Analyst (Acting Quality Lead)
Tech Mahindra
08.2022 - Current
- Lead end-to-end quality governance across Seller Onboarding and Advertising Operations processes.
- Design structured audit frameworks aligned with SOPs and business goals.
- Conduct RCA and implement CAPA to eliminate recurring defects.
- Prepare and govern Business Quality (BQ) lists and manage defect tracking dashboards.
- Develop SOPs and Quality Manuals as per evolving business requirements.
- Front-end CMMI and external audits ensuring documentation compliance.
- Drive ASAT improvements with minimal detractors while supporting operations in achieving onboarding targets.
- Provide coaching, calibration sessions, and training to a 21-member team.
Senior Account Manager – Brand Success
Polestarre
10.2021 - 07.2022
- Owned P&L responsibility and led Amazon Ads campaign strategy.
- Improved ACOS and ROAS performance through structured optimization strategies.
- Managed seller growth planning and client relationship management.
Quality Auditor
Meesho Fashnear Technology Pvt Ltd
03.2019 - 10.2021
- Managed large-scale catalog audits and reduced repeat errors through structured quality checks.
- Performed defect analysis and implemented process improvement initiatives to enhance accuracy and compliance.
ASIN Audit / Sponsored Ads / QC Associate
Prione Business Services Pvt Ltd
05.2015 - 04.2019
- Audited product listings and managed Sponsored Ads campaigns.
- Developed SOPs that reduced TAT by 30%.
- Achieved onboarding and sales targets while ensuring compliance with E&O quality standards.
E-commerce Executive
Spring Onion Fashion Pvt Ltd
01.2013 - 05.2015
- Managed order lifecycle, dispatch coordination, seller performance tracking, and sales reporting.
Education
Bachelor’s Degree -
Al-Ameen College of Arts, Science & Commerce
Skills
- Team leadership and People management
- KPI and SLA Governance
- Performance Management and Coaching
- Quality Assurance & Auditing
- Root Cause Analysis (RCA)
- Lean & Six Sigma (Fundamentals)
- QA Scorecards & Dashboards
- Audit Checklists & Scoring Mechanism
- Process SOP & Quality Manual Creation
- Process Improvement:-
- Pareto Principle & Business Analysis
- BQ List Creation & Management
- Non-Conformance Identification
- CAPA (Corrective & Preventive Action)
- E&O Quality Standards
- SEO, SEM & Paid Campaign Management
- Account Management
- Amazon Ads
- Client Relationship Management
- Cross Functional Collaboration
Awards Recognition
- GEM Award, Nationwide Product Launch Process, 2017
- Best Employee Award, Top Sales Achievement
- SPOT Award, Backlog Clearance Excellence
- Star Performer, Exceeding Sales & Onboarding Targets
- Pat on the Back Award, Tech Mahindra
- Bravo Award, Tech Mahindra
- Standing Ovation Award, Exceptional Quality Governance & Process Excellence, 02/01/23
- Standing Ovation Award, Exceptional Quality Governance & Process Excellence, 12/01/23
Languages
English, Hindi, Urdu
First Language
Tamil
Beginner
A1
Telugu
Elementary
A2
Timeline
Senior Quality Analyst (Acting Quality Lead)
Tech Mahindra
08.2022 - Current
Senior Account Manager – Brand Success
Polestarre
10.2021 - 07.2022
Quality Auditor
Meesho Fashnear Technology Pvt Ltd
03.2019 - 10.2021
ASIN Audit / Sponsored Ads / QC Associate
Prione Business Services Pvt Ltd
05.2015 - 04.2019
E-commerce Executive
Spring Onion Fashion Pvt Ltd
01.2013 - 05.2015
Bachelor’s Degree -
Al-Ameen College of Arts, Science & Commerce