WASHIM KHAN
Angul
Summary
Results-driven waiter with over 7 years of experience in high-volume, upscale dining environments in downtown Minneapolis. Achieved a remarkable 96% guest satisfaction rating over the past 3 years by delivering exceptional service and demonstrating excellent food order recall. Core competencies include multitasking under pressure and enhancing the dining experience for guests. Aiming to leverage these skills to contribute to a dynamic team in a reputable establishment.
Overview
7
7
years of professional experience
Work History
Senior Steward
Odisha tourism development corporation, Panthaniwas Bhubaneswar
Bhubaneswar
01.2021 - Current
- Worked closely with guests, managers and employees by helping with Task and Task
- Greeted guests and asked open-ended questions to help determine needs and offer options
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Effectively multitasked within fast-paced environment.
- Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Answered questions about food and order statuses for waiting customers.
- Notified server after seating parties in section to facilitate prompt service.
Steward
Hotel Stellar
06.2019 - 08.2021
- Met high hotel standards for work procedures, dress, grooming, attendance and punctuality
- Stepped into additional roles during busy times to boost coverage of important stations
- Greeted guests and asked open-ended questions to help determine needs and offer options
- Assisted front and back of house personnel in spot cleaning floors and maintaining welcoming environment for team members and guests
- Worked closely with guests, managers and employees by helping with Task and Task
Steward
Hotel Swagat
04.2018 - 04.2019
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Served customers and followed outlined steps of service
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Maintained excellent attendance record, consistently arriving to work on time
- Improved operations through consistent hard work and dedication
- Proved successful working within tight deadlines and fast-paced atmosphere
- Carried out day-day-day duties accurately and efficiently
- Resolved problems, improved operations and provided exceptional service
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Developed and maintained courteous and effective working relationships
- Hotel accommodations
- Multitasking Abilities
- Hotel procedures
- Attention to Detail
- Buy Stewardship
- Customer Service
- Hotel and hospitality knowledge
- Flexible and Adaptable
- Stewardship development
- Dependable and Responsible
Education
10th pass -
Nilakanteswar High School
Sabalbhanga, AngulService-Steward - Food & Beveage
MB Hospitality
Diploma - Electronics & telecommunication
Kaustav school of engineering
Skills
- Hotel accommodations
- Multitasking Abilities
- Hotel procedures
- Attention to Detail
- Buy Stewardship
- Customer Service
- Hotel and hospitality knowledge
- Flexible and Adaptable
- Stewardship development
- Dependable and Responsible
Timeline
Senior Steward
Odisha tourism development corporation, Panthaniwas Bhubaneswar
01.2021 - Current
Steward
Hotel Stellar
06.2019 - 08.2021
Steward
Hotel Swagat
04.2018 - 04.2019
10th pass -
Nilakanteswar High School
Service-Steward - Food & Beveage
MB Hospitality
Diploma - Electronics & telecommunication
Kaustav school of engineering