Washim Reja Shaikh
West Bengal
Summary
Organized Front Office Team Leader known for high productivity and efficient completion of tasks. Possess key skills in customer service management, conflict resolution, and workflow optimization, ensuring smooth front office operations. Excel in communication, teamwork, and problem-solving, contributing to an enhanced guest experience and effective team leadership.
Overview
3
3
years of professional experience
Work History
Front Office Operations
Roots Corporation Limited
Bangalore
04.2022 - Current
- Reviewed financial transactions related to front desk operations on a daily basis.
- Oversaw check-in and check-out procedures for guests staying at the hotel.
- Ensured that all guests receive a warm welcome upon arrival at the hotel.
- Coordinated daily activities between departments such as Housekeeping, Maintenance and Food and Beverage.
- Established strong relationships with corporate clients through effective communication channels.
- Assisted guests with special requests such as room upgrades or late checkouts.
- Handled billing inquiries and processed payments for reservations.
- Collaborated with other departments within the hotel to ensure smooth operations during peak times of occupancy.
- Handled customer requests and complaints quickly to improve overall service.
- Relayed information on availability, pricing and discounts to customers.
- Processed reservations from the central reservation system, third-party websites, and walk-in guests.
F&B Associate
GRT Hotels and Resorts
Hyderabad
01.2022 - 04.2022
- Assisted in taking orders from customers, answering questions about menu items and making recommendations when requested.
- Performed opening and closing duties such as setting up the dining room or restocking supplies at the end of the shift.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Hospitality Management - Hospitality
Frankfinn Institute of Air Hostess Training
Kolkata ,West Bengal, India01-2022
High School Diploma -
Swami Vivekananda Vidyamandir (H.S)
Nadia, West Bengal , India 07-2020
Skills
- Skilled in MS Office
- Front Office Management
- Invoice Preparation
- Teamwork and Collaboration
- Problem-Solving
- Payment Processing
- Customer Service
- Multitasking
- Team Leadership
- Reservation Management
- Strong leadership
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Front Office Operations
Roots Corporation Limited
04.2022 - Current
F&B Associate
GRT Hotels and Resorts
01.2022 - 04.2022
Hospitality Management - Hospitality
Frankfinn Institute of Air Hostess Training
High School Diploma -
Swami Vivekananda Vidyamandir (H.S)
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