Hi, I’m
Wasim Akhtar
Hyderabad,India
Summary
A dedicated IT professional with French language expertise having a detail-oriented analytical thinking with superior consultative skills. Applies critical thinking to achieve complex business objectives, transforming data into meaningful insights. Possesses strengths in research, negotiation and cost-benefit analysis.
Overview
10
years of professional experience
3
years of post-secondary education
1
Certification
Work History
Planon Software LimitedHyderabad, India
Implementation Consultant French
01.2023 - Current
Job overview
- Planon IWMS & AMM SaaS implementation.
- Requirement gathering & analysis for client needs.
- Established great repo with customer which in turn improved customer satisfaction.
- Creating and running basic scripts, e.g. UAT, EUT, Test Use cases.
- Excellent French skills, both written and verbal. Managed over 50 customer calls per day.
- Strong Analytical skills for troubleshooting & problem solving.
- Strong customer focus, result & quality orientation, and professional ethics.
Tecxed (Contractual)Bangalore, India
Senior French Translator / SAP PM Associate Consultant
02.2022 - 12.2022
Job overview
- Conducted real-time workshop, training & presentations for accurate, effective communication with native French speakers.
- SAP EAM implementation & support.
- Good knowledge in MM, Procurement process integrations with EAM.
- Incident ticket monitoring and handling, as well as French documentation of results & MOMs, based on knowledge transfer sessions.
- First analysis of incoming incidents / Qualification and pre-clarification of the incident (understanding user requirements).
- Incident resolution (capable to explain complex solution of the incident in a user-friendly manner).
- Expert in French translation & documentation, e.g. Specifications, SOPs, Prototype.
YG Research India Pvt LtdBangalore, India
Client Experience Executive (French)
03.2021 - 02.2022
Job overview
- French SME for FR & CA region to resolve all support-related tickets in JIRA.
- Client Servicing - UK, Canada, France, Singapore.
- Delivering Survey Insights and Analysis.
- Managing Project Deliverables.
- Delivering Visual Analysis through Dashboards and presentations.
- Questionnaire Design and Review.
- Quality assurance & reviewer.
Amazon Development Centre IndiaHyderabad, India
Senior Associate / SME French
05.2020 - 03.2021
Job overview
- Contributed as an SME within HR processes & supported Time Collection team.
- Single point of contact for all users in French-speaking regions.
- Managed and resolved client escalations, preserving client relationships and satisfaction.
- Established and maintained open communication channels with internal and external stakeholders.
Wipro LimitedBangalore, India
Senior Associate / SME French
02.2018 - 05.2020
Job overview
- Understanding of supply chain & AR/AP/O2C processes.
- Worked within SAP EAM support functions.
- Handled frontline technical queries related to SAP PM end-user support and logged them appropriately and accurately to reflect the exact content of the call.
- Made French calls for notifications and ticket closure information.
- Tracked and resolved incidents in ticketing tool SolMan (Solution Manager) and JIRA.
- Understanding of various quality Methodologies.
- LEAN 101, Email Etiquette, and Present to Impact behavioral training attended.
Tech Mahindra LimitedHyderabad, India
Senior Associate French
05.2017 - 02.2018
Job overview
- L1 support team member for resolving incidents.
- Responsible for resolving customers' technical issues by taking remote control of their systems.
- Promptly responded to all the customer support requests via phone, chat, email, and MS Teams application.
- SOP-based 1st level resolutions provided.
- Spoke to customers in their native language to increase loyalty and establish relationships.
- Trained on SAP PM by GSK UK SME.
- Data collection, data analysis, and data verification performed.
- Often worked alongside Procurement and supply chain teams.
- Customer Delight Moment' for client support achieved.
Oracle India Development CentreBangalore, India
Financial Analyst French
10.2015 - 05.2017
Job overview
- A part of Order to Cash Process - Software & Cloud license first-year support (LFYS) order booking
- Expert as in Order Management, Order Admin roles.
- Partner / Supplier management & support.
- Responsible for customer account validation, set up, order booking, document validation, legal clause validation, purchase order validation, proof of end-user, etc.
- Managed multiple projects with extensive usage of MS Excel
- (Quality, CMRB, TAT, Input & Output Quality, etc.)
- Train and mentor new hire analysts, providing effective coaching in Oracle R12 Order Management application and doing an internal audit for them.
- Inbound/outbound French calls to a sales rep and other internal stakeholders.
- Possess hands-on knowledge on Quality Review Tool (QRT), Internal process checklist, and other audit reports.
Accenture Services Pvt Ltd (On Behalf of Magna Infotech)Bangalore, India
French Language Expert
10.2014 - 05.2015
Job overview
- Receive and process customer requests(emails and Calls) for service or delivery, ensuring accurate recording of relevant details, such as addresses, contact information, and special instructions.
- Maintain accurate records and provide updates to stakeholders.
- Analyzed and solved client problems on calls with French client.
- Responsible for order to cash inbox management and task allocation.
- LEAN, 5S methodology trained professional.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Education
Banaras Hindu UniversityVaranasi, India
Bachelor of Arts (Hons.) - French Language and Literature from Foreign Languages & Literature
07.2011 - 06.2014
Skills
- Incident Management / Project Management Foundation / Conflict Resolution
- Global Order Management, Revenue recognition, Accounts receivable / Procurement / O2C / AP
- Excellent verbal and written communication skills, with the ability to effectively communicate with diverse audiences
- Strong problem-solving and decision-making skills, with the ability to think on your feet and adapt to changing circumstances
- Consultancy
- Business analysis
- Technical writing
- Good command over MS Office, Excel, PowerPoint, JIRA, WinSCP, Outlook, SharePoint, PeopleSoft, SAP PM, Planon IWMS AMM SaaS implementation, WebDAV
- Professional LEAN 101, 5S methodologies
- Basic SQL knowledge
sections.external_links.name
Certification
- Planon Functional System Management Foundation certified
- Project management foundation
Love to do
- Blogger, poet, and social media savvy
- Playing cricket and watching web series on OTT platform
Languages
English
Fluent
French
Fluent
Affiliations
- Reading
- Writing poems & creating content in French & English
- Cricket
Accomplishments
Young Achiever Award
Voice of Customer award
Timeline
Implementation Consultant French
Planon Software Limited
01.2023 - Current
Senior French Translator / SAP PM Associate Consultant
Tecxed (Contractual)
02.2022 - 12.2022
Client Experience Executive (French)
YG Research India Pvt Ltd
03.2021 - 02.2022
Senior Associate / SME French
Amazon Development Centre India
05.2020 - 03.2021
Senior Associate / SME French
Wipro Limited
02.2018 - 05.2020
Senior Associate French
Tech Mahindra Limited
05.2017 - 02.2018
Financial Analyst French
Oracle India Development Centre
10.2015 - 05.2017
French Language Expert
Accenture Services Pvt Ltd (On Behalf of Magna Infotech)
10.2014 - 05.2015
Banaras Hindu University
Bachelor of Arts (Hons.) - French Language and Literature from Foreign Languages & Literature
07.2011 - 06.2014
Similar Profiles
Nitin KunthipuramNitin Kunthipuram
Associate Software Engineer at Planon SoftwareAssociate Software Engineer at Planon Software
Bhargav KirneBhargav Kirne
Software Developer at Qvantel software solutions ltd & Nexus Software Limited & Melvault software solutions Pvt LtdSoftware Developer at Qvantel software solutions ltd & Nexus Software Limited & Melvault software solutions Pvt Ltd
Vasuda KrishnamurthyVasuda Krishnamurthy
Financial Analyst at EMC SOFTWARE AND SERVICES INDIA PRIVATE LIMITED/Dell, Technologies India Private LimitedFinancial Analyst at EMC SOFTWARE AND SERVICES INDIA PRIVATE LIMITED/Dell, Technologies India Private Limited