Summary
Overview
Work History
Education
Skills
References
Websites
Awards
ACCOUNT DELIVERY | CLIENT MANAGEMENT | UAE / GCC ENTERPRISE GROWTH
Timeline
Generic
WASIM MIR

WASIM MIR

Client Partner
Srinagar,MP

Summary

Client-centric delivery and account management leader with 18+ years of experience driving enterprise transformation, client satisfaction, and business retention across global and regional markets. Recognized for bridging delivery excellence with commercial outcomes, building trusted executive relationships, and elevating large-scale client engagements. Adept at owning end-to-end account governance, optimizing delivery teams, and strengthening post-sale relationships that lead to renewals, upsells, and account expansion. Actively seeking a senior leadership role in Client Services, Strategic Account Delivery, or Program Governance within Technology, Consulting, BFSI, Public Sector, or Retail domains in the UAE/GCC region.

Overview

18
18
years of professional experience
5
5
Languages

Work History

Founder & Strategic Delivery Consultant

Private Venture
10.2018 - Current
  • Advised SME and B2B clients entering the GCC market on delivery readiness, client engagement playbooks, and post-sale support structures.
  • Built and governed operational plans for greenfield manufacturing ventures with UAE-facing partners, enabling faster execution and policy alignment.
  • Acted as strategic advisor bridging industrial operations with government liaisons and commercial viability.

Global Client Service Delivery Lead – Enterprise Accounts

Accenture
10.2012 - 07.2018
  • Led global delivery for Fortune 500 clients across 5 international hubs, managing complex account programs valued over $50M.
  • Owned end-to-end delivery governance including SLA tracking, CSAT reporting, risk mitigation, and escalation management.
  • Collaborated with client account leads and delivery teams to deliver operational excellence that directly influenced $3M+ in upsells and contract renewals.
  • Built and institutionalized account playbooks, performance dashboards, and client reporting cadences tailored to executive stakeholders in North America, Europe, and the Middle East.

Client Engagement Manager – Institutional Clients (Asia)

Gerson Lehrman Group
07.2012 - 10.2012
  • Delivered high-impact research-backed advisory programs to institutional clients across Asia and the Middle East, including UAE-based funds and consultancies.
  • Strengthened account relationships through timely delivery and insight-driven engagements.

Recruitment Strategy & Delivery Manager

Mastech Inc.
03.2010 - 06.2012
  • Managed delivery operations for global clients in the consulting and IT services domain, including IBM and Oracle, across $25M+ programs.
  • Ensured client retention through consistent SLA adherence and optimized delivery alignment across regions.
  • Won “Circle of Excellence” award for driving delivery-led growth and account loyalty.

Assistant Manager – Client Delivery Operations

PBC Software
08.2007 - 10.2010
  • Led US client delivery through a 15-member offshore team, ensuring performance metrics were consistently met.
  • Built process efficiencies and delivery documentation to scale operations while improving service quality.

Education

Bachelor of Technology - Biotechnology

Maharshi Dayanand University (MDU)

Skills

  • Enterprise Account Delivery (> $50M Portfolios)
  • Client Success Management
  • SLA & KPI Governance
  • UAE / GCC Market Stakeholder Engagement
  • CXO-Level Relationship Management
  • Multi-Vendor / Multi-Geo Team Leadership
  • Client Retention & Growth
  • Commercial Governance & Renewal Strategy
  • Customer Satisfaction (CSAT/NPS)
  • Client Onboarding & Program Setup
  • Performance Dashboards & Risk Mitigation
  • Public-Private Engagement & Transformation Programs

References

References available upon request

Awards

$3M Client Expansion Award – Accenture, Circle of Excellence – Mastech, Diversity Champion – Accenture (2x)

ACCOUNT DELIVERY | CLIENT MANAGEMENT | UAE / GCC ENTERPRISE GROWTH

Target Role: Account Director / Client Delivery Lead / Key Account Manager

Timeline

Founder & Strategic Delivery Consultant

Private Venture
10.2018 - Current

Global Client Service Delivery Lead – Enterprise Accounts

Accenture
10.2012 - 07.2018

Client Engagement Manager – Institutional Clients (Asia)

Gerson Lehrman Group
07.2012 - 10.2012

Recruitment Strategy & Delivery Manager

Mastech Inc.
03.2010 - 06.2012

Assistant Manager – Client Delivery Operations

PBC Software
08.2007 - 10.2010

Bachelor of Technology - Biotechnology

Maharshi Dayanand University (MDU)

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