Summary
Overview
Work History
Education
Skills
Disclaimer
Languages
Timeline
Generic
WASIM SAYYED

WASIM SAYYED

Thane

Summary

  • Experienced Product Manager and Presales Specialist with over six years of experience in international markets (APAC, US, UK, Middle East).
  • Techno-Commercial Expertise in translating customer requirements into tailored technical and commercial solutions that drive business growth.
  • Proven track record in leading cross-functional teams to deliver high-quality solutions, managing product roadmaps, and ensuring on-time execution.
  • Sales and Presales Leader, skilled in developing compelling technical proposals and conducting effective product demonstrations.
  • Extensive experience in international client coordination and software licensing management, including successful projects with Mphasis and Bank of America (US region).
  • Proficient in creating process flows and project setups, ensuring seamless project execution and customer satisfaction.
  • Strong problem-solving abilities, with a history of analyzing and resolving complex performance issues in product and service delivery.
  • Exceptional communication skills, both verbal and written, with a focus on stakeholder management and product presentations.
  • Reputation for high-energy work ethic, innovation, and a customer-centric approach to product management, presales, and sales efforts.

Overview

17
17
years of professional experience

Work History

Sales & Presales Specialist

Video Verse
Mumbai
04.2024 - Current
  • Driving Sales & Presales Excellence in AI-Powered Content Creation Solutions for Business Growth.
  • Collaborated with engineering, data science, and UX teams to refine product features, ensuring alignment with customer needs and market trends.
  • Conducted market research and competitor analysis to inform product strategy, resulting in the launch of three new features that boosted platform adoption.
  • Managed beta testing and user feedback sessions, translating insights into actionable improvements that enhanced user experience.
  • Developed and maintained product documentation, training materials, and support resources to aid customer onboarding and retention.
  • Partnered with sales and marketing teams to develop go-to-market strategies, achieving a 20% increase in product sales within the first year of launch.
  • Company Title: Video Verse.
  • Designation: Product Specialist.
  • Product Magnifi (AI SaaS Application)
  • Duration: Apr 2024

Product Manager / Techno Commercial

Redington India
Mumbai
02.2020 - 01.2024
  • Steered all aspects of B2B platform's product lifecycle involving user onboarding, inventory curation, and promotional strategies
  • Spearheaded the development and execution of the product roadmap for a B2B platform, enhancing vendor onboarding, and business insights
  • Collaborated closely with the sales and product development teams to gather customer feedback and enhance product offerings
  • Developed detailed proposals and quotations, ensuring accuracy and alignment with client requirements
  • Demonstrated strong analytical skills, significantly influencing strategic decision-making processes
  • Prioritized product initiatives by evaluating customer needs, strategic objectives, and financial implications, resulting in a significant increase in user satisfaction
  • Conducted technical product demonstrations and delivered persuasive presentations to clients, resulting in mention measurable outcomes, like increased client engagement or conversions
  • Fostered effective cross-functional collaboration, successfully influencing stakeholders without formal authority to achieve project goals
  • Demonstrated strong analytical skills, significantly influencing strategic decision-making processes
  • Prioritized product initiatives by evaluating customer needs, strategic objectives, and financial implications, resulting in a significant increase in user satisfaction
  • Played a pivotal role in achieving revenue growth in year 2021 through effective strategies and client relationship management
  • Actively participated in industry events and trade shows, representing the company and promoting its solutions
  • Conducted competitor analysis and market research to identify industry trends and opportunities for product enhancement
  • Managing Pan India, overseeing all aspects of business operations and ensuring alignment with corporate objectives
  • Led and motivate a high-performing team of 36 ASM across region (Pan India), providing guidance and support to achieve & exceed performance targets
  • Travelling across regions to meet with Partners, fostering face-to-face relationships and identifying new business opportunities
  • Worked closely with go-to-market teams to drive product adoption among customers and internal associates, leading to an increase in the user base
  • Conducted in-depth technical and commercial analysis of customer inquiries and prepared detailed proposals and quotations
  • Acted as a SPOC (Product Manager) during client meetings, product demonstrations, and technical & commercial discussions
  • Provided support in identifying and resolving technical & commercial challenges, ensuring customer satisfaction and confidence in the proposed solutions
  • Developed and maintained relationships with key stakeholders, ensuring effective communication and understanding of customer expectations
  • Assisted in the creation of marketing collaterals, whitepapers, and case studies to showcase successful implementations and boost sales efforts
  • Supported the sales team in negotiations, contract finalization & deal closures
  • Company Title: Redington India
  • Designation: Product Manager/Presales (Techno Commercial)sales (Techno Commercial)
  • Product - MicroSoft Surface (Surface Hub 25/35, Hololense 2 & Surface End points)
  • Duration: Feb 2020-Jan 2024

IT Solution Analyst

Sam Infotech Pvt
04.2017 - 01.2020
  • Set a strategic business development plan for ISV s in alignment with Microsoft strategic direction
  • This includes developing detailed account plans to track the progress of each ISV solution provider and achievement to goals
  • Execute this plan while working with key internal stakeholders (e
  • G
  • Service teams, marketing, PR, legal, support, etc.)
  • Manage a territory of MS ISV's to grow their adoption of MS and support their business in the public sector
  • Understand the ISV's technical requirements and work closely with the internal development team to guide the direction of our product offerings
  • Support the ISV's as they develop their solutions through formal MS APN programs (and other resources) Understand the legal, compliance, security, technical, and procurement considerations and certifications specific to the public sector that impact our partners
  • Engage the partners' field sales organizations, marketing, channels and end customers to create and drive revenue opportunities for MS
  • Support government accreditation of broader solutions on MS leveraging the tools and expertise of the ISV's
  • Participated in gathering and analysis of business requirements for software capabilities
  • Formulated and installed Lync functionalities for multiple clients
  • Provided technical guidance for migration, configuration and deployment of Teams
  • Suggested and implemented latest technologies and software solutions
  • Administered and supported system backup and disaster recovery processes on Azure
  • Maintained detailed technical documentation of messaging and system architecture
  • Utilized ActiveSync for configuration of mobile messaging services
  • Developed proof of concepts and created technical architecture components
  • Analyzed and resolved technical issues relating to system architecture
  • Created and maintained work products for application and data domains
  • Conducted gap analysis and generated business proposals
  • Provided technical guidance during client workshops and regional events
  • Automated and executed Office 365 procedures utilizing Windows PowerShell (Ready Script).Resolve tenancy technical issue and monitored 0365 systems
  • Company Title: Sam Infotech Pvt
  • Designation: Pre Sales (Solution analyst)
  • Duration: April 2017-Jan 2020
  • Roles & Responsibilities:
  • Office 365 Administrator

Team Lead-Process Controller

FM Solutions
12.2015 - 05.2017
  • Handling team of 13
  • Monitoring and tracking team activities analyzing issues, supporting the resolution of issues and conflicts and preparing reports
  • Develop a good understanding of the activities required to execute in team
  • Follow all guidelines and controls for the relevant processes to ensure compliance and quality
  • Undertake specific functions within the relevant Service Management process as identified for the specific Service Management area
  • Participate in regular meetings with stakeholders, prepare and document meetings, track progress of individual team member, interpret and respond to changes in production data as appropriate
  • Track the implementation of resolution tasks assigned to team
  • Company Title: FM Solutions
  • Project: Ideal World (Uk Region)
  • Designation: Process Controller
  • Duration: December 2015 May 2017
  • Roles & Responsibilities:

Team Associate

Mphasis Ltd
02.2010 - 11.2015
  • Software purchase with Bank Of America
  • Coordinating with Bank Employee for Software License Purchase and
  • Working for Request Management Team, Researching on Purchase of Software and its
  • License
  • Keeping track of Existing software license and Renewing the License Periodically
  • Assigning ticket for Installation of Software and Drivers
  • Worked on supporting softwares and applications
  • Like: Web base application, lotus notes, outlook, Communicator
  • Monitoring and coordinating the end-to-end ticket management such that the delivery of core support
  • Services with high efficiency, effectiveness and continual improvement
  • Work in cohesion with the BOA Service Desk, Bank of America's 1st Line Helpdesk in expediting a smooth
  • Flow of incident events toward their resolution
  • Ensures incidence closure facilitation is taken care of in case
  • Of high priority or high severity incidence and otherwise
  • Ensures incidence escalation management within
  • The org-Follow-up on repeat incidents for permanent fix Prepare daily tracking report and communicate
  • To all the relevant stakeholders
  • Updating the project knowledge base whenever needed
  • Represent the BOA Service Desk, to various 2nd and 3rd level functional support groups
  • Company Title: Mphasis An HP Company
  • Project Title: Bank Of America (US Region)
  • Role & Responsibility: (Technical Support Research Support Group)
  • Duration: Feb 2010-Nov 2015

Technical Support Customer Support Officer

Bank of America Pvt Lid(CFC International)
12.2008 - 02.2010
  • Software purchase with Bank Of America (US Region)
  • Coordinating with Bank Employee for Software license Purchase and
  • Working for Request Management Team, Researching on Purchase of Software and its
  • License
  • Keeping track of Existing software license and Renewing the License Periodically
  • Assigned ticket
  • Installation of Software and Drivers
  • Worked on supporting softwares and applications like:
  • Web base application, lotus notes, outlook, Communicator
  • Company Title: Bank of America (CFC International) Project Title: Countrywide Financial
  • Role & Responsibility: (Service Desk Research Support Group)
  • Duration: Dec 2008-Feb 2010

Technical support for ISP

Convergys Pvt. Ltd.
08.2007 - 07.2008
  • Assisting At&t customers for their technical issue related to Isp
  • Configuring Modem and routers
  • Assisting in setting up Wire and wireless connection with multiple devices and gaming console
  • Configuring file and printer sharing and providing cyber security solution and installation
  • Configuring Emails, web mail and outlook
  • Supporting Mac OS too
  • Company Title: Convergys Pvt
  • Ltd
  • Project Title: At&t US Region
  • Role & Responsibility: Technical support for
  • ISP Duration: Aug 2007-July 2008

Education

BBA -

ICFAI University
01.2017

H.S.C. (12) EXAMINATION -

THAKUR COLLEGE
MUMBAI, MAHARASTRA, INDIA
03.2003

S.SC. (10) EXAMINATION -

SHANTINAGAR HIGH SCHOOL
MUMBAI, MAHARASTRA, INDIA
04.2001

Skills

  • Strong customer-centric approach, with an excellent ability to understand and analyze customer requirements and business objectives Adept at translating these insights into impactful technical and commercial proposals and solutions
  • Proven leader with a demonstrated history of guiding cross-functional teams to deliver top-quality solutions to clients Skilled in executing product roadmaps and meeting client expectations
  • Exceptional communication skills, with a strong ability to present and demonstrate products effectively, ensuring timely and efficient project delivery
  • Extensive experience in international client coordination across regions including APAC, US, UK, and the Middle East, with a focus on delivering tailored solutions to diverse markets
  • Proficient in creating process flows and project setups, drawing from valuable experience in coordinating projects within the US region, specifically with Mphasis
  • Six years of expertise in research, coordination, and software licensing within the financial sector, particularly with Bank of America (US region), focused on software procurement and peripheral management
  • Reliable team player, providing support to team members in customer service and technical process queries while maintaining a collaborative environment
  • Reputation for a high-energy work ethic and a passion for innovation, coupled with outstanding verbal and written communication skills
  • Skilled in performance analysis and problem-solving, with a track record of resolving complex process performance issues effectively

Disclaimer

I, Mr. Wasim Sayyed, hereby declare that all the information provided above is authentic to the best of my knowledge and belief.

Languages

ENGLISH & HINDI

Timeline

Sales & Presales Specialist

Video Verse
04.2024 - Current

Product Manager / Techno Commercial

Redington India
02.2020 - 01.2024

IT Solution Analyst

Sam Infotech Pvt
04.2017 - 01.2020

Team Lead-Process Controller

FM Solutions
12.2015 - 05.2017

Team Associate

Mphasis Ltd
02.2010 - 11.2015

Technical Support Customer Support Officer

Bank of America Pvt Lid(CFC International)
12.2008 - 02.2010

Technical support for ISP

Convergys Pvt. Ltd.
08.2007 - 07.2008

BBA -

ICFAI University

H.S.C. (12) EXAMINATION -

THAKUR COLLEGE

S.SC. (10) EXAMINATION -

SHANTINAGAR HIGH SCHOOL

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