Wasim Shaikh
Summary
Over 10 years of experience in hospitality, specializing in food and beverage services. Proven ability to lead teams and ensure seamless operations during high guest volume. Committed to prioritizing guest comfort and satisfaction, driving exceptional service outcomes. Aiming for continuous professional growth and excellence in customer service delivery.
Overview
16
16
years of professional experience
Work History
Pool & Beach supervisor
Raffles The Palm Dubai
Dubai
04.2022 - Current
- Supervised daily operations of pool and beach areas, ensuring guest safety and comfort.
- Managed a team of over 10 beach staff with efficient duty rosters and performance monitoring.
- Coordinated with housekeeping, F&B, and engineering teams for seamless guest experiences.
- Handled guest inquiries and complaints professionally, turning challenges into positive outcomes.
- Trained staff in customer service and emergency procedures, enhancing service standards.
- Ensured compliance with Dubai Municipality regulations and Raffles brand standards.
- Recognized for maintaining high guest satisfaction scores in pool and beach operations.
- Played a key role in delivering VIP guest experiences, including high-profile events.
Sr. Waiter
Kutir - Indian Michelin Star Restaurant
Dubai
09.2021 - 03.2022
- Joined as a pre-opening team at Expo 2020, Dubai.
- Maintained cleanliness and organization of dining areas throughout service shifts.
- Collaborated with kitchen staff to ensure timely meal delivery and guest satisfaction.
- Engaged with guests to create a welcoming atmosphere and enhance their experience.
- Supported training of new staff in service procedures and restaurant standards.
- Managed guest inquiries and concerns promptly to ensure positive interactions.
- Handled payment transactions efficiently and accurately.
- Resolved customer complaints promptly and professionally while adhering to company policies related to guest relations issues.
- Provided excellent customer service by anticipating guests' needs and ensuring satisfaction.
- Worked collaboratively with other wait staff to ensure smooth operations during peak hours of service.
F&B Supervisor
Sofitel Dubai Downtown , Dubai
Dubai
12.2014 - 01.2020
- December 2014 - worked as a waiter in the bar, pool bar, banquet, and day dining restaurant.
- April 2018 – was promoted as a headwaiter of Mosaic Pool Bar.
- May 2019 - June 2020 – was promoted as an F&B Supervisor in Room service and all-day dining restaurant Les cuisine.
- Job Responsibilities: Leading a team of 10 through their daily responsibilities along with maintaining consistent guest interaction. Maintaining OASIS (staff attendance tracking system), maintaining HACCP standards.
F&B Associate
Le Meriden Mina Seyahi, Barasti Beach Bar
Dubai
05.2011 - 09.2014
- Bar operation expertise combined with à la carte casual service.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
F& B Associate
The Westin
Pune
09.2009 - 04.2011
- Acquired expertise in Banqueting, Coffee Shop, and Lobby Lounge operations.
Education
Bachelor of Science - in Catering & Hotel Administration
Metropolitan Institute of Hotel Management
Pune05-2008
Skills
- Ability to Work Under Pressure
- Crisis management
- Staff training
- Team management
- Guest service
- Customer relationship management
- Performance monitoring
- Effective communication
- Attention to detail
- Time management
- Prioritization skills
- Staff development
- Inventory control
- Schedule development
Accomplishments
- Hotel Trip Advisor champion for 3 consecutive months.
- The highest number of guest comments within the F&B department.
- The employee of the month winner.
Languages
Hindi
First Language
English
Proficient (C2)
C2
Marathi
Upper Intermediate (B2)
B2
Timeline
Pool & Beach supervisor
Raffles The Palm Dubai
04.2022 - Current
Sr. Waiter
Kutir - Indian Michelin Star Restaurant
09.2021 - 03.2022
F&B Supervisor
Sofitel Dubai Downtown , Dubai
12.2014 - 01.2020
F&B Associate
Le Meriden Mina Seyahi, Barasti Beach Bar
05.2011 - 09.2014
F& B Associate
The Westin
09.2009 - 04.2011
Bachelor of Science - in Catering & Hotel Administration
Metropolitan Institute of Hotel Management
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