Wasim Sharief

Company Overview: MediaJenie specializes in digital marketing solutions, offering comprehensive strategies for startups and SMEs.

• Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions.
• Strengthened relationships with key clients by providing exceptional support and maintaining regular communication.
• Implement innovative marketing campaigns that effectively communicated value propositions to target audiences.
• Analyzed performance metrics to identify areas of improvement and implement necessary changes in strategy.
• Conducted market research to identify new business opportunities and potential clients.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Generated new business with marketing initiatives and strategic plans.
• Built relationships with colleagues to facilitate teamwork, cooperation, and success.
• Represented company at industry events and webinars, sharing insights on digital marketing trends, which increased MediaJenie's visibility and led to new client acquisitions.

Company Overview: UNext Learning is a tech-enabled higher education platform delivering professional certifications and degrees

• Managed team to achieve 120% of sales targets, contributing to exponential revenue growth
• Set performance expectations for team, monitoring progress towards goals and providing constructive feedback as needed.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Developed strong client relationships for repeat business and increased referrals.
• Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
• Trained new associates in successful sales and performance strategies.
• Boosted sales performance by implementing effective sales strategies and coaching team members.
• Generated sales report to help upper management make effective decisions and sales plans.
• Managed and developed sales team.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Company Overview: A civil engineering company specializing in heavy machinery and industrial solutions.

• Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
• Efficiently and effectively identified and solved all problems that impacted direction of business.
• Collaborated with executive leadership on key initiatives, providing valuable insights from an operational perspective.
• Oversaw projects to help goals, tasks and milestones align with organizational strategy.
• Managed cross-functional teams, ensuring successful completion of projects within deadlines and budget constraints.
• Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.
• Monitored daily cash discrepancies, inventory shrinkage, and drive-off.
• Interacted well with customers to build connections and nurture relationships.
• Implemented a predictive maintenance schedule for equipment, drastically reducing unexpected downtime.
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
• Negotiated supplier discounts to improve bottom line.
• Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.

Company Overview: Cognizant Business Solutions provides IT and process outsourcing services globally.

• Handled U.S.-based real estate transactions, improving processing time.
• Managed approximately 150-200 incoming calls, emails and faxes per day from customers.'
• Conducted background checks and maintained tax information for government compliance.
• Streamlined communication processes, increasing client satisfaction.
• Answered telephone or online requests and completed interactions quickly to meet productivity goals.
• Maintained strict adherence to quality standards by conducting regular audits, resulting in reduced error rates.
• I achieved recognition as a subject matter expert in my field, often consulted by colleagues and management for advice on complex process challenges.
• Maintained primary relationship accountability for clients, overall servicing responsibility, and client satisfaction to maximize profitability of client relationships.

Company Overview: [24]7.ai is a global business process outsourcing (BPO) company

• Sold credit cards to UK and US clients, achieving significant sales targets.
• Transitioned to an inbound process for Green Dot, focusing on card activation and upselling.
• Moved to a technical process, troubleshooting tech challenges and ensuring client satisfaction.
• Actively participated in company-wide initiatives aimed at fostering a culture of continuous improvement and innovation.
• Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%