Wasim Ahemad S Golsangi

• As a Content Moderator for the US International Roblox Gaming Process, my primary responsibility was to ensure a safe, engaging, and positive experience for users by monitoring, reviewing, and enforcing platform guidelines and policies

Key Responsibilities:

Reviewed user-generated content, including text, images, Audio, Mesh, and interactions, to ensure compliance with Roblox’s community guidelines and standards.

Identified and flagged inappropriate, harmful, or policy-violating content, taking appropriate actions such as removal or escalation.

Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.

Reduced response time for content review, ensuring a safer online environment for users.

Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.

Improved quality of online environment by identifying and removing inappropriate content.

Monitored user activity to ensure adherence to community guidelines.

Monitored and resolved user-reported issues efficiently, maintaining a high level of accuracy and adherence to platform policies.

Key Achievements:

Maintained high accuracy rates in content review and moderation, minimizing false positives and negatives.

Contributed to creating a safer gaming environment, enhancing the user experience for the Roblox community.

Successfully managed high volumes of content during peak activity times while adhering to strict quality and turnaround time metrics.

This role allowed me to develop strong analytical skills, attention to detail, and a deep understanding of online content moderation practices.

As a Customer Service Representative at Bujuys, my primary responsibility was to ensure excellent customer satisfaction by addressing inquiries, resolving issues, and providing support through various communication channels, including phone, email, and chat.

Key responsibilities included:

Handling customer inquiries regarding products, services, and policies in a professional and timely manner.

Resolving complaints by providing effective solutions and ensuring follow-up for a satisfactory resolution.

Assisting customers with orders, refunds, and account-related issues.

Collaborating with internal teams to escalate and resolve complex cases.

Through this role, I developed strong communication, problem-solving, and multitasking skills, which enabled me to provide a seamless customer experience while aligning with the company's goals and values.

• Customer Service Executive – Refund Support (Swiggy)

In my role as a Customer Service Executive for Refund Support at Swiggy, I was responsible for ensuring a seamless and satisfactory experience for customers by resolving refund-related issues and maintaining a high standard of service.

Key Responsibilities:

Assisted customers with refund-related queries via email, chat, and calls, ensuring timely and accurate resolutions.

Processed refunds in accordance with company policies, ensuring compliance with established protocols.

Coordinated with internal teams (delivery partners, restaurant partners, and payment teams) to resolve complex cases.

Maintained a detailed record of customer interactions, refund requests, and resolutions in the system.

Handled escalated cases with professionalism

Key Achievements:

Consistently maintained high customer satisfaction scores through empathetic communication and efficient problem-solving.

Reduced average refund resolution time by streamlining internal processes and collaborating with cross-functional teams.

Recognized by management for handling high volumes of cases during peak business periods with accuracy and efficiency.

This role allowed me to develop exceptional communication, conflict resolution, and multitasking skills while maintaining a customer-first approach.