Wasim Raja Peerzada
Pampore
Summary
Accomplished professional with extensive expertise in customer service, portfolio management, and regulatory compliance. Demonstrates strong skills in data analysis and business development, driving profit maximisation and enhancing sales management. Proven track record in team training, recruitment, and performance tracking to optimise business operations. Adept at conflict resolution and coaching teams to achieve strategic goals. Committed to leveraging skills for continued growth in business development and planning.
Overview
13
13
years of professional experience
Work History
Area Manager
Find My Tuition
07.2024 - Current
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Developed and implemented strategies to improve customer service and increase sales.
- Transformed underperforming teams into productive, profitable teams.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Supervised various locations, enforcing high-quality standards of operation.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Area Manager
Capri Global Capital Limited
04.2022 - 07.2024
- Training on Company Process & Policies to Team Members
- Leading Team in achievement of Branch Business Growth, Retention of POS & Active Customer Base
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Portfolio Management in terms of Gold Collateral Quality, Collection Pool, NPA Management & Auctions
- Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
- Oversaw budget planning, strategy development, community outreach for organization.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
Branch Manager
IIFL Finance Limited
04.2018 - 03.2022
- Responsible for managing the book & increasing the profitability of assigned Gold Loan Branch
- Direct all branch level operational activities including business development, customer service & overall administration
- Assessing local market conditions to identify current & prospective opportunities for new customer acquisition
- Maintaining the quality of portfolio by tracking & controlling the threshold IRR
- Ensuring strong follow up for interest collections to keep NPAs in control & thereby achieving higher revenue
- Bring out the best of branches personnel by requisite training, coaching, development & motivation
- Adhere to high ethical standards and comply with all the laid down processes to ensure high Audit score
Accounts officer
IIFL Finance Limited
07.2015 - 03.2018
- Ensure 100% right valuation - capturing right cartage, proper stone deduction, avoid/ prevent spurious/unacceptable ornaments
- Adhering to high ethical standards and complying with all the laid down processes / policies of IIFL - KYC adherence
- Verify customers KYC & complete online registration
- Maintain the quality of portfolio by tracking & controlling the threshold IRR and prompt resolution of queries pre & post loan disbursal
- Ensure to bring in New Customers and maintain good relationship with existing customers for generating renewal & referral business
- Ensure to call customers as per CRM leads and update in the system
- Participate in marketing activities to improve the brand visibility of IIFL-Gold Loan branch in the catchment areas and to generate leads of prospective customers
- Drive cross-sell of other financial products to existing customers
- Ensure strong follow up for interest collections to keep NPAs in control
Marketing Executive
Midas Online Health Services Delhi
01.2012 - 09.2012
- Providing guidance to doctors about the portal bookmydoctor.com and convincing them to come onboard
- Actively participated in a health camps conducted by the company
- Took care of branding and activities related to promotions
- Bagged a chance to lead the team to achieve the targets of the company
- Successfully achieved Fly High targets for two consecutive years
Education
MBA - Marketing
2011
B.Sc - Environment and water management
2008
12th - Medical
2005
10th - General
2003
Skills
- Customer service
- Portfolio management
- Regulatory compliance
- Data analysis
- Business development
- Team training
- Sales management
- Conflict resolution
- Coaching team
- Performance tracking
- Recruitment and hiring
- Business development and planning
- Profit maximization
- Managed territory to maximise sales and customer satisfaction
Accomplishments
Successfully achieved Fly High targets for two consecutive years
Hobbies and Interests
- Playing Hockey
- Listening to music
Languages
- English
- Urdu
- Kashmiri
Personality Traits
- Strong Interpersonal and Organizational skills
- Excellent Verbal and Written skills
- Excellent Leadership and team player skills
- Positive attitude
References
- Mr Shashank Pathak, Ceo and Director, CEO and Director, Find My Tuition, Noida ,U.P, India, 201301, +91-8506035550
- Mr. Tarun Singh Jayara, Capri Global Capital Limited, Regional Operation Manager, New Delhi, 110062, +91-9899690006
Personal Information
- Father's Name: Peerzada GH. Nabi
- Mother's Name: Shafiqa
- Date of Birth: 09/17/87
- Marital Status: Married
Timeline
Area Manager - Find My Tuition
07.2024 - Current
Area Manager - Capri Global Capital Limited
04.2022 - 07.2024
Branch Manager - IIFL Finance Limited
04.2018 - 03.2022
Accounts officer - IIFL Finance Limited
07.2015 - 03.2018
Marketing Executive - Midas Online Health Services Delhi
01.2012 - 09.2012
Guru Jambeshwar University - MBA, Marketing
Kashmir university - B.Sc, Environment and water management
JKBOSE - 12th, Medical
JKBOSE - 10th, General
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