Wasiya Sayyad
Delhi
Summary
A dedicated and results-driven professional with experience in healthcare management, quality assurance, and education program development. Skilled in utilizing knowledge and expertise to improve organizational outcomes. Strong background in designing and implementing paramedical education programs, optimizing operational processes, and supporting healthcare quality standards. Proven track record of managing projects, reducing costs, and fostering partnerships to achieve organizational goals. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
5
5
years of professional experience
Work History
Associate Program Manager
GD Goenka Healthcare
New Delhi
05.2024 - 08.2024
- Collaborate with GD Goenka Healthcare Program Management to design and implement paramedical education programs.
- Assist in the development of curriculum content, ensuring alignment with industry standards and best practices.
- Coordinate with subject matter experts to review and update course materials.
- Monitor program performance and student feedback to identify areas for improvement.
- Support the implementation of new initiatives and projects.
- Designed the skill development session and demonstrated the medical procedure theory session.
- Ensured compliance with organizational policies regarding program management activities.
Operation & Quality Executive
Seva at Home
New Delhi
07.2021 - 06.2023
- Establish and strengthen strategic partnerships and vendor relations.
- Decrease operating expenses by 25% by optimizing vendor allocation, and implementing a new operating strategy.
- Conducting various training sessions for QAI accreditation, and the application of quality standards in the organization.
- Coordinator for Cardiac Rehab Program and Seva Prime Services.
- Spearheaded creation and implementation of work instructions and procedures.
- Investigated customer complaints regarding product defects or service failures.
- Developed and implemented quality control processes to ensure customer satisfaction.
- Conducted internal audits to evaluate compliance with established procedures and regulations.
- Worked with cross-functional teams to achieve goals.
- Monitored user feedback on deployed solutions and made necessary changes based on their feedback.
Assistant Quality Manager Trainee(During Masters)
Mediqop NABH consultancy New Delhi
New Delhi
02.2020 - 04.2022
- Plan, organize, direct, control, and evaluate the delivery of consultancy services.
- Collating and analyzing performance data and charts against defined parameters for quality indicators across assigned hospitals.
- Facilitate nursing audits and prepare the hospital for the Excellence Certificate.
- Implement and monitor NABH standards and NABH within the hospital.
- Conducted training for the nursing and paramedical staff on a mock drill.
- Assisted in implementing NABH quality standards.
- Conducted audits and prepared reports for hospitals.
- Supported hospitals in achieving NABH accreditation.
- Worked on improving hospital processes and patient safety.
- Collaborated with teams to design action plans for quality improvement.
- Conducted a project on Patient Safety by TQM method.
Operation and Quality Intern (During Masters)
BLK-MAX Super Speciality Hospital
New Delhi
06.2021 - 08.2021
- Assisted in the preparation for the JCI (Joint Commission International) audit.
- Supported operation management, including discharge and inpatient management.
- Contributed to improving hospital floor management processes.
- Ensured that all safety protocols were followed during quality assurance activities.
Nursing Officer Intern
Yashwantrao Chavan Memorial Hospital
Pune
11.2019 - 04.2020
- Assisted in patient care, including post-surgical monitoring and evaluation.
- Maintained accurate records of patient care, treatments and procedures.
- Assessed patient's health condition and administered medications accordingly.
- Developed individualized treatment plans based on patient's needs and preferences.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Acted promptly on identified issues impacting compliance, patient satisfaction or treatment quality.
Education
MBA - Hospital Management
Jamia Hamdard University
New Delhi09-2022
Bachelor of Science - Nursing
Symbiosis International University
Pune, Maharashtra08-2020
Skills
- Healthcare Administration
- Project Management
- Team leadership
- Communication & Interpersonal Skills
- Lean / six sigma
- Operations management
- Training and development
- Process mapping
Projects
Study to improve patient safety by preventing medication error incidence by using total quality management approach., Study was designed to find out the cause of Medications errors and Improve Patient's safety by preventing the medication error. Advance Skill Development Program, Coordinated and arranged an advanced skill development program for paramedical students, enhancing their practical knowledge and expertise. Effectiveness of Electronic Resource Management (Secondary Study), Study on efficiency central Sterile Supply Department summer report BLK-MAX Hospital New Delhi.
Publications
Smartphone Usage, A Study to assess the Smartphone Usage and its addiction among Nursing Students of Symbiosis College of Nursing.
Achievements Awards
- Audit Certificate Contribution in NABH Audit of different Hospital in Mediquop NABH service.
- Contribution to JCI Accreditation Audit at BLK-MAX Hospital.
- Hospital Management on healthcare system.
Timeline
Associate Program Manager
GD Goenka Healthcare
05.2024 - 08.2024
Operation & Quality Executive
Seva at Home
07.2021 - 06.2023
Operation and Quality Intern (During Masters)
BLK-MAX Super Speciality Hospital
06.2021 - 08.2021
Assistant Quality Manager Trainee(During Masters)
Mediqop NABH consultancy New Delhi
02.2020 - 04.2022
Nursing Officer Intern
Yashwantrao Chavan Memorial Hospital
11.2019 - 04.2020
MBA - Hospital Management
Jamia Hamdard University
Bachelor of Science - Nursing
Symbiosis International University
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