Wayne Wilson
South Bend
Summary
Detail-oriented Night Auditor with expertise in front desk operations, problem-solving, and guest services. Proven ability to manage audits and resolve discrepancies efficiently, enhancing guest satisfaction and operational accuracy.
Overview
13
13
years of professional experience
Work History
Night Auditor
Hilton
South Bend, IN
06.2023 - Current
- Performed nightly audit processes to ensure accurate financial reporting and compliance with hotel standards.
- Reconciled daily transactions, identifying discrepancies and resolving issues efficiently.
- Managed front desk operations, providing exceptional guest service during overnight hours.
- Generated detailed reports on revenue and occupancy rates for management review.
- Collaborated with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
- Oversaw cash handling procedures, ensuring secure processing of payments and deposits.
Supervisor
United Ground Express
South Bend, IN
08.2018 - 08.2023
- Supervised daily operations to ensure compliance with safety and service standards.
- Trained and mentored team members on efficient ground handling procedures.
- Streamlined workflow processes, enhancing overall operational efficiency.
- Coordinated schedules and assignments for staff to optimize resource utilization.
- Led safety briefings to reinforce protocols and reduce incidents on the ground.
- Implemented standard operating procedures, ensuring consistency across all teams.
General Manager
Corporate Wings
South Bend, IN
12.2012 - 08.2018
- Directed operational efficiency improvements, resulting in streamlined processes across departments.
- Developed and implemented strategic initiatives to enhance customer satisfaction and retention rates.
- Led cross-functional teams to align business objectives with operational capabilities, driving overall performance.
- Analyzed market trends to inform decision-making and optimize service offerings for competitive advantage.
- Managed budgeting and resource allocation to ensure alignment with company goals and financial targets.
Education
High School Diploma -
Clay High School
South Bend, IN06-1983
Skills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
- Generating reports
- Night audit reports
- Punctual and dependable
- End-of-day processes
- Balancing transactions
- Resolving issues
- Teamwork and collaboration
- Decision-making
- Reservations
- Guest services
- Guest relations
- Office supervision
- Account balancing
Timeline
Night Auditor
Hilton
06.2023 - Current
Supervisor
United Ground Express
08.2018 - 08.2023
General Manager
Corporate Wings
12.2012 - 08.2018
High School Diploma -
Clay High School