Wayne Kevin Dsouza
Kandivali
Summary
Dynamic and results-driven Assistant Bar Manager with a proven track record at MSC Cruises. Expert in creative mixology and staff management, I consistently exceed sales goals through innovative menu development and exceptional customer service. Recognized for enhancing guest experiences and training new hires to elevate team performance.
Overview
11
11
years of professional experience
Work History
Assistant Bar Manager
MSC cruises
- Current
Bartender
The Koko Restaurant
Mumbai
12.2019 - 12.2021
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Set up bar for operation and stocked service bar.
Senior Bartender
The Bombay Wala Bar
Mumbai
02.2019 - 10.2019
- Recruited and trained bartenders and barbacks and scouted and auditioned performers for various special events.
- Received over beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.
- Developed drink menu with creative cocktails, contemporary wines and beer.
- Set up glassware, liquor and other necessary supplies for special events.
Bartender
Arth Restaurant
Mumbai
01.2016 - 12.2018
- Worked With Mr.Jeet Rana World Class Winner 2016.
- Improved through consistent hard work and dedication.
- Completing KRA on time so that the bar doesn't get affected by bad stock, beverages and Mesa.
- Following HACCP on a daily basis.
- 2nd place in Monkey Shoulder whisky Competition Regional Winner Fastest Bartender making 8 cocktails in 3 minutes and 38 seconds.
- Beluga Vodka competition 8th best cocktail and master finalist.
- Bacardi Master Class.
- Jack Daniels master Class.
- Gruppo Campari Master Class.
- Cointreau Master Class By Tuleeho.
- Diplomatico Master Class By Mr.Balachandra.
Assistant Bartender
MYXX
Mumbai
06.2015 - 12.2015
- Helped bartender keep bar area tidy, clean, and stocked.
- Collected, washed, polished and replaced glasses.
- Removed empty dishes and silverware, collected trash and sanitized surfaces.
- Prepared mixes and garnishes and stocked glassware, condiments, beer and paper products to facilitate efficient operation.
- Maintained clean and sanitary bar by washing, wiping and sterilizing counters, sinks, utensils, shelves and storage areas.
- Arranged bottles and glasses in attractive and functional position to support efficient drink preparation and promotion of beverages.
- Assisted Bartender in preparing and serving alcoholic and non-alcoholic drinks based on ingredients provided.
- Provided attentive service and proactively assessed guest needs.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Assisted customers with carry-out service.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Offered product samples, answered questions and helped customers find items.
- Greeted customers and answered any questions.
- Assisted wait staff with timely food delivery and guest requests.
Barback
The Gordon House Hotel
Mumbai
01.2015 - 05.2015
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Restocked ice, condiments and snacks.
- Checked ID cards and verified bar guests were of legal age.
- Learned how to make wide variety of mixed drinks.
- Delivered food to customers at bar and tables.
- Replaced empty kegs and soda syrups.
- Set up advertising signs and displays on shelves, counters and tables.
- Monitored dining room inventory and replenished as necessary.
- Greeted customers and answered any questions.
Education
HSC - Arts And Entertainment Management
NIOS DELHI BOARD
MumabiSSC -
Our Lady Of Good Council
MumbaiSkills
- 11,esponsible alcohol service
- Preparing garnishes
- Inventory
- Performance improvement
- Beverage preparation
- [DIne In] POS
- Ordering procedures
- Staff Management
- Handling difficult customers
- New hire training
- Creative mixology
- Menu development
- Customer service
- Team leadership
- Creative problem solving
Personal Information
Title: Asst.Barmanager
Timeline
Bartender
The Koko Restaurant
12.2019 - 12.2021
Senior Bartender
The Bombay Wala Bar
02.2019 - 10.2019
Bartender
Arth Restaurant
01.2016 - 12.2018
Assistant Bartender
MYXX
06.2015 - 12.2015
Barback
The Gordon House Hotel
01.2015 - 05.2015
Assistant Bar Manager
MSC cruises
- Current
HSC - Arts And Entertainment Management
NIOS DELHI BOARD
SSC -
Our Lady Of Good Council