Wazid Ahsan
Technical Specialist
Delhi
Summary
A Microsoft certified and Azure certified IT professional with total 8+ years of working experience in managing M365 services and Azure active directory.
Overview
9
9
years of professional experience
7
7
Certifications
Work History
Technical Specialist
HCLTech
11.2021 - Current
- Working for client- Adecco Group in consulting and supporting role, handling 70000+ users as Messaging Escalation Engineer
- Governing, managing requirements from client to be fulfilled within SLA agreement to prevent any business loss
- Have thorough ITIL Process knowledge on Request, Incident, Change & Problem Management
- Creating profit by identifying EN project, value adds, automation
- Transforming M365 services by constantly identifying and implementing new features in M365 roadmap
- Creating powershell scripts to easily cater bulk request and reduce manual effort
- Upskilling/Cross skilling L1 & L2 resources via monthly training's, knowledge sharing sessions
- Handling P1/P2 bridge calls, assisting team technically and collaborating to mitigate business impact and get the issue resolved in timely manner
- Handling monthly and weekly review presentation call with client
- Preparing monthly roster for team, managing leaves and people management in case of urgency
- Defining new process for service improvement , governing creation of SOPs, KB article for service desk and Local IT teams
- Ticket (incident, task, change) scrubbing on daily basis for team members
- Directly taking ownership of aging incidents, providing action plan on roadblocks.
Information Technology Analyst
Tata Consultancy Services
08.2019 - 12.2021
- Proficiency with Office 365 Email Protection mechanism ( SPF, DKIM, DMARC)
- Configuring and Managing mailboxes, Auto-discover, Compliance features, Permissions, Mail flow
- Setup and configuration of mail flow and protection (spam, malware, spoofing etc.)
- Managing Recipients, creating Organization relationship for Free/Busy,Compliance Management (Journaling, Auditing, eDiscovery), Mail flow, CAS features (IMAP, POP, Active Sync, MAPI)
- Handling Exchange Server Cumulative Update and Security Update
- Experience on Ironport Email Security Gateway- creating and managing dictionaries, outgoing & incoming mail policies
- Register application in Azure AD, renew certificate or secrets for application, creating azure AD group
- Defining new process for service improvement , governing creation of SOPs, KB article for service desk and Local IT teams
- Handling BAU operations.
Technical Support Engineer
Microsoft
12.2017 - 08.2019
- Adding vanity domains, verifying and updating DNS records management
- Experience with mailbox migrations(PST migration, IMAP, Cutover) from Exchange Server to Exchange Online
- Troubleshoot Mailflow and Routing issues by analysing Email Headers, Message trace, Extended Message Trace & NDR's
- Troubleshoot issues with Policy and Compliance : E-discovery, In-place Archiving, Auditing,Litigation hold,Retention hold,In-place Hold, Retention Tag and Retention policies
- Outlook Configuration and resolve Outlook related issues such as Synchronisation, auto discover error
- Hands on in various aspects of Office 365 (like Azure AD, Online mailboxes,OWA issues, Inbox Rules, Safe Senders, Sender Blacklists, Connected accounts etc.)
- Creation of Sharepoint Sites, permissions and sharing
- Troubleshoot Onedrive related issue - synchronisation problem, providing Onedrive access etc.
Analyst
HCLTech
05.2015 - 11.2017
- Office 365 applications installation and activation
- Creation of mailboxes- User, shared, resource mailbox
- Managing and assignment of O365 licenses
- Providing delegation access on mailboxes
- Creation of mail enabled security group, distribution list, add/ remove members etc
- Performing sanity of exchange servers
- Setting up SMTP relay from smtp server/multi function devices to Office 365
- Troubleshoot Onedrive related issue - synchronization problem, providing Onedrive access etc
- Managing Exchange server patching and other BAU related tasks.
Education
B-Tech - Electronics & Communication Engineering
Lovely Professional University
04.2001 -
ICSE - 12th
Little Flower School
04.2001 -
ICSE - 10th
Little Flower School
04.2001 -
Skills
Microsoft Exchange
Certification
Microsoft Certified: Identity & access administrator
Timeline
Technical Specialist
HCLTech
11.2021 - Current
Information Technology Analyst
Tata Consultancy Services
08.2019 - 12.2021
Technical Support Engineer
Microsoft
12.2017 - 08.2019
Analyst
HCLTech
05.2015 - 11.2017
B-Tech - Electronics & Communication Engineering
Lovely Professional University
04.2001 -
ICSE - 12th
Little Flower School
04.2001 -
ICSE - 10th
Little Flower School
04.2001 -
Similar Profiles
SHAISTHA FATHIMASHAISTHA FATHIMA
Test Lead at HCLTechTest Lead at HCLTech
Vijay ChauhanVijay Chauhan
Analyst at HCLTechAnalyst at HCLTech
Swati RawatSwati Rawat
Azure Cloud Engineer at HCLTECHAzure Cloud Engineer at HCLTECH