Wazid Ahsan
Technical Specialist
Delhi
Summary
A Microsoft certified and Azure certified IT professional with total 8+ years of working experience in managing M365 services and Azure active directory.
Overview
9
9
years of professional experience
7
7
Certifications
Work History
Technical Specialist
HCLTech
11.2021 - Current
- Working for client- Adecco Group in consulting and supporting role, handling 70000+ users as Messaging Escalation Engineer
- Governing, managing requirements from client to be fulfilled within SLA agreement to prevent any business loss
- Have thorough ITIL Process knowledge on Request, Incident, Change & Problem Management
- Creating profit by identifying EN project, value adds, automation
- Transforming M365 services by constantly identifying and implementing new features in M365 roadmap
- Creating powershell scripts to easily cater bulk request and reduce manual effort
- Upskilling/Cross skilling L1 & L2 resources via monthly training's, knowledge sharing sessions
- Handling P1/P2 bridge calls, assisting team technically and collaborating to mitigate business impact and get the issue resolved in timely manner
- Handling monthly and weekly review presentation call with client
- Preparing monthly roster for team, managing leaves and people management in case of urgency
- Defining new process for service improvement , governing creation of SOPs, KB article for service desk and Local IT teams
- Ticket (incident, task, change) scrubbing on daily basis for team members
- Directly taking ownership of aging incidents, providing action plan on roadblocks.
Information Technology Analyst
Tata Consultancy Services
08.2019 - 12.2021
- Proficiency with Office 365 Email Protection mechanism ( SPF, DKIM, DMARC)
- Configuring and Managing mailboxes, Auto-discover, Compliance features, Permissions, Mail flow
- Setup and configuration of mail flow and protection (spam, malware, spoofing etc.)
- Managing Recipients, creating Organization relationship for Free/Busy,Compliance Management (Journaling, Auditing, eDiscovery), Mail flow, CAS features (IMAP, POP, Active Sync, MAPI)
- Handling Exchange Server Cumulative Update and Security Update
- Experience on Ironport Email Security Gateway- creating and managing dictionaries, outgoing & incoming mail policies
- Register application in Azure AD, renew certificate or secrets for application, creating azure AD group
- Defining new process for service improvement , governing creation of SOPs, KB article for service desk and Local IT teams
- Handling BAU operations.
Technical Support Engineer
Microsoft
12.2017 - 08.2019
- Adding vanity domains, verifying and updating DNS records management
- Experience with mailbox migrations(PST migration, IMAP, Cutover) from Exchange Server to Exchange Online
- Troubleshoot Mailflow and Routing issues by analysing Email Headers, Message trace, Extended Message Trace & NDR's
- Troubleshoot issues with Policy and Compliance : E-discovery, In-place Archiving, Auditing,Litigation hold,Retention hold,In-place Hold, Retention Tag and Retention policies
- Outlook Configuration and resolve Outlook related issues such as Synchronisation, auto discover error
- Hands on in various aspects of Office 365 (like Azure AD, Online mailboxes,OWA issues, Inbox Rules, Safe Senders, Sender Blacklists, Connected accounts etc.)
- Creation of Sharepoint Sites, permissions and sharing
- Troubleshoot Onedrive related issue - synchronisation problem, providing Onedrive access etc.
Analyst
HCLTech
05.2015 - 11.2017
- Office 365 applications installation and activation
- Creation of mailboxes- User, shared, resource mailbox
- Managing and assignment of O365 licenses
- Providing delegation access on mailboxes
- Creation of mail enabled security group, distribution list, add/ remove members etc
- Performing sanity of exchange servers
- Setting up SMTP relay from smtp server/multi function devices to Office 365
- Troubleshoot Onedrive related issue - synchronization problem, providing Onedrive access etc
- Managing Exchange server patching and other BAU related tasks.
Education
B-Tech - Electronics & Communication Engineering
Lovely Professional University
04.2001 -
ICSE - 12th
Little Flower School
04.2001 -
ICSE - 10th
Little Flower School
04.2001 -
Skills
Microsoft Exchange
Exchange Online
Microsoft Defender
Identity & Access Administration
SharePointAzure Active Directory
Certification
Microsoft Certified: Identity & access administrator
Timeline
Technical Specialist
HCLTech
11.2021 - Current
Information Technology Analyst
Tata Consultancy Services
08.2019 - 12.2021
Technical Support Engineer
Microsoft
12.2017 - 08.2019
Analyst
HCLTech
05.2015 - 11.2017
B-Tech - Electronics & Communication Engineering
Lovely Professional University
04.2001 -
ICSE - 12th
Little Flower School
04.2001 -
ICSE - 10th
Little Flower School
04.2001 -