Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Wendy Calhoun

Indianapolis

Summary

Dynamic and results-driven professional with extensive experience at Home Depot, excelling in cash handling and employee training. Proven track record in enhancing customer service and resolving conflicts effectively. Adept at inventory management and fostering team collaboration, ensuring operational excellence and a safe environment for both customers and staff. Highly skilled Head Cashier Supervisor with background in managing large teams, overseeing financial transactions, and improving customer service. Strengths include leadership, multitasking, and conflict resolution skills. Effectively enhanced team performance and store operations in previous roles. Always focused on ensuring efficient operation of cash register systems and providing top-notch customer service.

Overview

11
11
years of professional experience

Work History

Head Cashier Supervisor

Home Depot
Carmel
11.2020 - Current
  • Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
  • Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
  • Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
  • Coached employees on best practices for handling customer complaints quickly and effectively.
  • Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
  • Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Shift Supervisor

Waffle House
Tarpon Springs
04.2014 - 01.2020
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Monitored employee performance and provided feedback for improvement.
  • Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
  • Trained new employees on company policies, operational procedures, and customer service standards.
  • Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
  • Ensured compliance with health and safety regulations to provide a safe workplace.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Delegated tasks to employees and monitored activities and task completion.
  • Resolved customer complaints promptly and professionally.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.

Education

Associate of Applied Science - Mental Health Counseling

Ivy Tech Community College of Indiana
Indianapolis, IN
05-1997

Associate of Applied Science - Mental Health Counseling

Indiana State University
Terre Haute, IN
05-1996

Skills

  • Cash handling
  • Employee training
  • Customer service
  • Inventory management
  • POS system troubleshooting
  • Store opening and closing procedures
  • Conflict resolution
  • Team building

Accomplishments

  • Received 4.0 GPA every semester of college

References

References available upon request.

Timeline

Head Cashier Supervisor

Home Depot
11.2020 - Current

Shift Supervisor

Waffle House
04.2014 - 01.2020

Associate of Applied Science - Mental Health Counseling

Ivy Tech Community College of Indiana

Associate of Applied Science - Mental Health Counseling

Indiana State University
Wendy Calhoun