Wendy Calhoun
Indianapolis
Summary
Dynamic and results-driven professional with extensive experience at Home Depot, excelling in cash handling and employee training. Proven track record in enhancing customer service and resolving conflicts effectively. Adept at inventory management and fostering team collaboration, ensuring operational excellence and a safe environment for both customers and staff. Highly skilled Head Cashier Supervisor with background in managing large teams, overseeing financial transactions, and improving customer service. Strengths include leadership, multitasking, and conflict resolution skills. Effectively enhanced team performance and store operations in previous roles. Always focused on ensuring efficient operation of cash register systems and providing top-notch customer service.
Overview
11
11
years of professional experience
Work History
Head Cashier Supervisor
Home Depot
Carmel
11.2020 - Current
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Shift Supervisor
Waffle House
Tarpon Springs
04.2014 - 01.2020
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Monitored employee performance and provided feedback for improvement.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Educated customers about offerings, promotions and pricing to boost sales.
- Delegated tasks to employees and monitored activities and task completion.
- Resolved customer complaints promptly and professionally.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
Education
Associate of Applied Science - Mental Health Counseling
Ivy Tech Community College of Indiana
Indianapolis, IN05-1997
Associate of Applied Science - Mental Health Counseling
Indiana State University
Terre Haute, IN05-1996
Skills
- Cash handling
- Employee training
- Customer service
- Inventory management
- POS system troubleshooting
- Store opening and closing procedures
- Conflict resolution
- Team building
Accomplishments
- Received 4.0 GPA every semester of college
References
References available upon request.
Timeline
Head Cashier Supervisor
Home Depot
11.2020 - Current
Shift Supervisor
Waffle House
04.2014 - 01.2020
Associate of Applied Science - Mental Health Counseling
Ivy Tech Community College of Indiana
Associate of Applied Science - Mental Health Counseling
Indiana State University
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