Wesley Varghese
Summary
Scaling New Heights of Success with Hard Work and Dedication and leaving a mark of excellence on every step; to work for assignments which involve analytical capabilities and professional growth.
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
33
33
years of professional experience
Work History
Sales Manager
Exalenze BPO Services LLP
06.2023 - Current
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
Senior Manager Operations
Bethany Hospital
03.2022 - 05.2023
- Responsible for the Operations lead of a team and for the delivery of the overall operational metrics and Sales targets reporting directly to the CEO
- Ensure delivery of Client KPIs/ Sales targets including day to day service levels, customer experience, quality, and compliance measures
- Have a well-defined Communication and Engagement model in place to ensure all teams understand the performance of the business and coordinate a smooth functioning between inter departments such as stores, Housekeeping and Administration
- Establish work standards and workflow compliance
- Manage, Supervise, and coordinate deployment and staff to leverage agreed SLAs
- Managing the healthcare facility's policies and procedures, ensuring that best practices are followed and resolving cases where the facility is out of compliance
- Innovate methodologies to optimize the level of healthcare while also reducing operational and facility cost
- Collaborate to establish trusted relationship with on-site customer contacts
- Analyze, Improvise, internal processes and plan on a regular basis to ensure smooth operational and administrative functioning
- Collaborate with Revenue Cycle, Finance, Internal and External Audits and Budget Optimization
- Plan and Manage Quality Review Meetings
- Creating and sustaining a dynamic environment to deliver the Hospital's mission for ultimate service to the society and create a unique niche within the market, meanwhile planning forward an overall smooth day to day functioning of the hospital and being well prepared for emergencies at the same time.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
Consultant Project Sales & Marketing
M/s. Royal Endeavor General Contracting LLC (REGC)
06.2019 - 01.2022
- Engaged in supporting various companies for Market Research, Sourcing Vendors / Suppliers, Budget Optimization, Procurement and Administration.
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.
- Managed client relationships through regular check-ins and updates on project progress.
- Organized and analyzed primary and secondary research to understand industry, market and company trends.
- Devised and implemented processes and procedures to streamline operations.
Senior Coordinator, Financial Transformation & Optimization
SNC Lavalin International INC
12.2017 - 05.2019
- Developed & executed high-level administration strategies, made high-stakes decisions and overcame complex business challenges using experience-backed judgment, strong work ethics and irreproachable integrity
- Created and sustained a dynamic environment that fosters the development opportunities and motivates the high performance amongst the team members
- Collaborated with stakeholders while keeping them informed of progress and issues in order to manage expectations on all requirements and deliverables
- Engaged in budgeting and planning the funds for procurement and sourcing of materials and ensuring optimum utilization of materials and maximum cost savings
- Contributed towards identifying & developing potential vendors/ suppliers for achieving cost effectiveness; assessing performance of the vendors based on their competitiveness, financial capabilities, and productivity.
- Streamlined project management processes by implementing new organizational tools and techniques.
- Managed cross-functional teams for successful project execution, ensuring timely completion of tasks within budget constraints.
- Enhanced team productivity by conducting regular performance reviews and providing constructive feedback.
- Implemented cost-saving measures within the department, contributing to significant annual savings without compromising quality or efficiency.
- Championed diversity and inclusion initiatives within the organization, fostering a positive work environment that encouraged collaboration among employees from diverse backgrounds.
- Facilitated successful mergers and acquisitions by leading integration efforts between newly combined teams while minimizing operational disruptions.
- Standardized reporting processes across departments through the implementation of an automated system which enhanced data accuracy.
- Coached employees through day-to-day work and complex problems.
Corporate Projects, Administration & Travel Coordinator
SNC Lavalin International INC
04.2014 - 12.2017
- Engaged in assisting HR Manager / Director in maintaining and tracking the annual leave, Ticket Entitlements and Cash in lieu reimbursements through reports for all employees across divisions and departments
- Assisted HR in formulating Annual air ticket encashment policy for the MEA region which includes Expats and local hires
- Assisted HR in mobilisation, onboarding and demobilization of project employees for the MEA Region
- Enhanced client satisfaction by efficiently managing and organizing travel itineraries.
- Supported company growth by contributing ideas during brainstorming sessions focused on expanding the range of services offered to clients.
- Reviewed, input and paid invoices for travel-related services.
- Maintained thorough and accurate records of transactions.
- Helped senior managers make effective decisions based on current and accurate reporting.
- Assisted HR in formulating and implementing the Travel policy in the MEA region in line with corporate policy
- Assisted Business Development team for the travel and hotel accommodation, for their business trips in and out of IRAQ by liaising with the security team in the region
- Collaborated with various supplies, vendors to provide the most cost-effective rates for employee accommodation during the onboarding phase across levels
- Collaborated with external vendors for organizing various company events, Business events and conferences and exhibitions e.g
- ADIPEC
- Collaborated with Finance team for budgets, cost control and forecasting every quarter for every given business year
- Steered efforts in reconciling the vendor/ supplier invoices and tally with the statement and vendor/ supplier contract.
- Streamlined booking processes for improved time management and cost savings.
- Negotiated with vendors to secure the best deals on flights, accommodations, and transportation.
- Monitored travel arrangements closely to proactively handle potential disruptions or changes in plans.
Corporate Project & Travel Coordinator
SNC Lavalin International INC
09.2008 - 04.2014
- Client: Emirates Aluminum Smelter, Dubai Aluminum Company Limited (DUBAL)
- Mandate: SNC-Lavalin, as lead in a joint venture with Worley Parsons, provided engineering, procurement and construction management (EPCM) services to design and build a new 750,000 tons per year aluminum smelter at Emirates Aluminum's (EMAL) Taweelah site in Abu Dhabi.
Office Supervisor / Administrative Services
Omeir Travel Agency
08.2004 - 07.2008
- Streamlined office operations by implementing efficient filing systems and workflow processes.
- Enhanced staff productivity with consistent performance evaluations and regular feedback.
- Reduced operational costs through careful budget management and resource allocation.
- Ensured timely completion of projects by monitoring deadlines and setting clear expectations for team members.
- Maintained a clean, organized, and professional office environment to support maximum productivity.
- Created, prepared, and delivered reports to various departments.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
Assistant General Manager
Guild Exports India
06.2003 - 06.2004
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
- Motivated, trained, and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Operations Manager
Citadel Travel & Tours (P) Ltd.
01.2003 - 05.2003
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Shift Supervisor
CNS - Cathay Pacific Airways
03.1997 - 12.2002
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
- Trained new employees and delegated daily tasks and responsibilities.
Ticketing & Reservations Supervisor
Indwest Travels Pvt. Ltd.
01.1991 - 02.1997
- Improved customer satisfaction by efficiently managing reservations and addressing guest concerns.
- Streamlined reservation processes for increased accuracy and reduced booking errors.
- Mentored team members to enhance their customer service skills, resulting in improved guest feedback.
- Collaborated with other departments to ensure seamless guest experiences from reservation through checkout.
- Analyzed reservation trends and provided recommendations for strategic planning purposes.
- Resolved escalated customer issues, ensuring a positive outcome for both the guest and the organization.
- Maintained up-to-date knowledge of industry trends, adjusting strategies as needed to remain competitive within the market.
- Coordinated with sales teams to maximize group bookings, increasing overall revenue generation potential.
- Resolved various issues and discrepancies for customers.
- Provided customers with information about availability and pricing.
Traffic Assistant & Liaison Officer
Air India
01.1995 - 12.1995
- Improved traffic flow by implementing and monitoring efficient routing plans.
- Reduced congestion and increased safety through proactive traffic management strategies.
- Enhanced communication with transportation agencies for better coordination of traffic operations.
- Streamlined data collection processes to analyze crucial traffic information effectively.
- Monitored the performance of intelligent transportation systems, optimizing signal timings for peak hours.
- Established strong working relationships with key stakeholders from various departments involved in city planning and infrastructure projects.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Developed strong working relationships with external partners, strengthening collaboration on joint initiatives.
Education
Bachelor of Arts - Sociology
Ch, Charan Singh University
Meerut, India03.1998
High School Diploma -
International Air Fare Desk – IAFD
Mumbai, India03.1993
Diploma in International Airlines And Travel Manage - Diploma in International Airlines And Travel Manage
India International Trade Centre, India
Mumbai, India03.1991
Skills
- New Business Development
- Strategic Account Development
- Sales Operation
- Profitability Optimization
- Sales Planning
- KPI Tracking
- Lead Generation
- Pipeline Management
- Client Relationship Management
- Business Planning
- Sales Process
Education& Credentials
1998, Bachelor of Arts, Ch, Charan Singh University, Meerut, 1993, Certification Course for International Air Fares IATA-UFTAA, International Air Fare Desk - IAFD, India, 1991, Diploma in International Airlines and Travel Management, International Trade Centre, India, 1995, Trainee Traffic Assistant, Air India, India, Basic Galileo Training, Galileo India, India
No. Of Dependents
Two
Passport No.
Z2108413
Driving License Details
Holding Valid Indian License.
Executive Profile - Summary
Performance-driven professional with over 25 years of rich & extensive experience in directing various functions like Project & Office Administration, Cross-functional Coordination, and People Management across UAE & India. Strategized the long-term & short-term administrative directions to ensure operational excellence in line with organizational objectives. Forward-focused Project Administrator with exposure in swiftly completing projects with competent cross-functional skills and ensuring on time deliverables within pre-set cost parameters. Administration Specialist with excellence in gathering and understanding requirements of clients & other multiple stakeholders (at strategic and tactical levels), followed by translation into functional specifications as well as provisioning of suitable solutions. Rich exposure in sourcing material from various vendors & offering top performing solutions for purchase issues; leveraging standalone expertise in making timely decisions that positively impact success. Impressive success in being Awarded by the Client EGA-EMAL for achieving an Outstanding Team Spirit. Bagged Integrity Award for Middle East and Africa from SNC LAVALIN. People Leader, who has successfully led and motivated teams in crosscultural environment towards growth and success in the organization; created a clear & compelling view of future through coaching and execution. A strategist with recognized proficiency in spearheading business to accomplish corporate plans and goals successfully.
Personal Information
- Date of Birth: 10/07/1971
- Nationality: Indian
- Marital Status: Married
Languages
English
Advanced (C1)
Hindi
Intermediate (B1)
Marathi
Bilingual or Proficient (C2)
Timeline
Sales Manager
Exalenze BPO Services LLP
06.2023 - Current
Senior Manager Operations
Bethany Hospital
03.2022 - 05.2023
Consultant Project Sales & Marketing
M/s. Royal Endeavor General Contracting LLC (REGC)
06.2019 - 01.2022
Senior Coordinator, Financial Transformation & Optimization
SNC Lavalin International INC
12.2017 - 05.2019
Corporate Projects, Administration & Travel Coordinator
SNC Lavalin International INC
04.2014 - 12.2017
Corporate Project & Travel Coordinator
SNC Lavalin International INC
09.2008 - 04.2014
Office Supervisor / Administrative Services
Omeir Travel Agency
08.2004 - 07.2008
Assistant General Manager
Guild Exports India
06.2003 - 06.2004
Operations Manager
Citadel Travel & Tours (P) Ltd.
01.2003 - 05.2003
Shift Supervisor
CNS - Cathay Pacific Airways
03.1997 - 12.2002
Traffic Assistant & Liaison Officer
Air India
01.1995 - 12.1995
Ticketing & Reservations Supervisor
Indwest Travels Pvt. Ltd.
01.1991 - 02.1997
Bachelor of Arts - Sociology
Ch, Charan Singh University
High School Diploma -
International Air Fare Desk – IAFD
Diploma in International Airlines And Travel Manage - Diploma in International Airlines And Travel Manage
India International Trade Centre, India
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