Weslin Beno SL

Chennai

Summary

Results-driven Test Manager with 9+ years of experience in Quality Assurance, Manual Testing, and Test Execution Delivery. Proven track record of managing teams of 23+ members, driving process improvements, and delivering quality outcomes within SLAs. Experienced in stakeholder communication, escalation management, root cause analysis, and performance management of direct reports. Adept at task allocation, floor operations monitoring, and presenting project metrics to leadership. Strong expertise in regression testing, new feature testing, and cross-platform application testing across Devices, Retail, and software products.

Overview

years of professional experience

Work History

Test Lead / Quality Assurance Manager

Standard Chartered Bank

03.2023 - Current

Team Management: Managed and mentored a team of 23 QA professionals; conducted regular 1-on-1 sync-ups, provided performance feedback, and implemented performance improvement plans to ensure productivity and quality targets were met.
Test Execution Delivery: Planned and managed manual testing and regression test execution for multiple components, ensuring adherence to delivery schedules and SLAs.
Stakeholder Engagement: Engaged with Quality Assurance teams and business stakeholders to align on task planning, delivery timelines, and communicated clear status reports and project documentation.
Project Metrics & Reporting: Collected, tracked and presented project metrics on team effectiveness and quality of deliverables; implemented corrective actions to maintain performance benchmarks.
Escalation Management & Root Cause Analysis: Raised and handled escalations, performed root cause analysis, and implemented corrective and preventive actions to resolve project blockers.
Process Improvement: Led process improvement initiatives that identified operational inefficiencies and implemented best practices, resulting in a 50% increase in productivity and efficiency.
Automation: Drove automation of regression suite using Selenium, Cucumber, Java BDD framework, reducing manual testing effort significantly.
Hiring & Onboarding: Actively participated in hiring processes, onboarded new team members, and developed talent through structured training and skill matrix frameworks.
Resource Allocation: Developed skill matrices, allocated resources, and delegated daily tasks to optimize team efficiency across concurrent projects.

Testing Specialist / Device Specialist

Amazon Development Centre

09.2017 - 03.2023

Test Execution & Task Allocation: Served as primary SPOC for task allocation to Device Associates and Senior Device Associates; managed test execution delivery based on project schedules.
Cross-Platform Manual Testing: Executed manual testing on cross-platform applications including Mac, iPhone, iTouch, iPad, Blackberry, Kindle, Tablet, and TV device software.
Floor Operations Monitoring: Monitored daily floor operations, tracked project progress, and reported status to managers on a daily basis.
Test Planning & Documentation: Designed test plans, derived test cases for software components and new feature/product testing; created SOPs, wikis, and process documentation.
Smoke Testing & BVT: Designed smoke test scenarios for build acceptance testing (BVT/BAT) to validate new builds.
Metrics & Reporting: Generated test execution reports, tracked bugs, and reported defects; helped managers estimate testing timelines by providing input on functional complexities and risks.
Stakeholder Communication: Worked on time-sensitive tasks and communicated blockers and dependencies to relevant teams (IT, admin, peer teams) for timely resolution.

Associate Software Engineer in Test

Accenture Services Pvt. Ltd.

01.2015 - 09.2017

Manual Test Execution: Executed manual regression and sanity test scripts; provided QA sign-off and reported results to QA Manager.
Defect Management: Documented and validated defects in QC and JIRA; followed Agile/Scrum methodology including Daily Standups, Sprint Planning, and Retrospectives.
Stakeholder Reporting: Served as offshore POC for all testing activities including project estimation, resource tracking, and daily reporting of risks and progress.
Process Analysis: Identified loopholes in requirements, proposed functional improvements after collaboration with developers and QA managers.
Automation Migration: Analyzed and categorized regression/sanity scripts for automation; migrated test cases from UFT to TOSCA.

Education

Master of Business Administration (MBA) -

Loyola College

Bachelor of Computer Science -

Asan Memorial College of Arts & Science

Skills

Quality Assurance
Manual Testing
Team Management
People Development
Test Execution Delivery
SLA Management
Stakeholder Communication
Reporting
Escalation Management
Root Cause Analysis
Project Metrics
Data-Driven Decisions
Process Improvement
Operational Efficiency
Floor Operations Monitoring
Task Allocation
Resource Planning
Performance Management
1-on-1 Feedback

Hiring
Onboarding
Risk Assessment
Mitigation
Regression Testing
New Feature Testing
Agile
Scrum Methodology
JIRA
QC
Selenium
Cucumber
Java BDD
TOSCA
Windows Desktop Environment
Microsoft Office Suite
Cross-Platform Testing
IoT Device Testing

Accomplishments

Successfully managed a team of 23 QA professionals, consistently meeting project deadlines and quality standards across all delivery cycles.
Drove process improvement initiatives resulting in a 50% increase in team productivity and efficiency through automation and optimized workflows.
Led end-to-end regression automation using Selenium-Cucumber-Java BDD framework at Standard Chartered Bank, reducing test cycle time significantly.
Served as primary SPOC for operations and delivery at Amazon for 5+ years, supporting Kindle, Tablet, TV, and cross-platform device testing programs.

Timeline