Whitney Cox
Fort Wayne
Summary
Experienced hospitality expert skilled in menu knowledge, beverage preparation, and guest engagement. Demonstrated success in elevating dining experiences and training staff for superior customer service.
Overview
12
12
years of professional experience
Work History
Server/Bartender Trainer
BakerStreet Steakhouse
Fort Wayne
03.2024 - Current
- Assisted with menu recommendations and wine pairings for guests.
- Collaborated with kitchen staff to ensure timely food delivery.
- I greeted guests, answered questions, and recommended features to increase profits and entice another return.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Prepared drinks according to the standard recipe, but also made cocktails that we bartenders created ourselves from infused, scratch-made ingredients.
Server
Texas Roadhouse Steakhouse
Fort Wayne
03.2017 - 07.2023
- Provided excellent customer service in a fast-paced dining environment.
- Delivered food and beverages promptly to ensure guest satisfaction.
- Assisted in training new servers on restaurant procedures and menu items.
- Handled cash transactions accurately during busy shifts.
- Provided excellent customer service to ensure satisfaction.
Server Shift Leader
33 Brick Street
French Lick
04.2014 - 02.2018
- Supervised server team during peak service hours.
- Trained new staff on menu offerings and service standards.
- Collaborated with kitchen staff to streamline food delivery processes.
- Maintained cleanliness and organization of dining area and service stations.
- Performed opening and closing duties such as counting money, cleaning equipment, stocking shelves.
- Provided leadership to servers and other restaurant staff members by setting an example of excellent service.
Education
High School Diploma -
Orleans Highschool
Orleans, IN05-2008
Skills
- Menu knowledge and beverage preparation
- Cash handling and food delivery
- Staff training and guest engagement
Timeline
Server/Bartender Trainer
BakerStreet Steakhouse
03.2024 - Current
Server
Texas Roadhouse Steakhouse
03.2017 - 07.2023
Server Shift Leader
33 Brick Street
04.2014 - 02.2018
High School Diploma -
Orleans Highschool