Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Whitney Wallace

Mooresville

Summary

Dynamic professional with a proven track record at Miller’s Merry Manor, excelling in client consultations and program development. Adept at fostering relationships and enhancing guest experiences through effective communication and attention to detail. Recognized for implementing successful life enrichment initiatives that significantly improved resident engagement and satisfaction.

Overview

9
9
years of professional experience

Work History

Guest Service Representative

Wheeler Mission
Indianapolis
03.2023 - 05.2024
  • Maintained cleanliness of lobby area and front desk counter.
  • Responded promptly to inquiries regarding availability of rooms and rates.
  • Assisted with luggage storage upon request.
  • Tracked inventory levels of supplies needed for front desk operations.
  • Verified reservations by phone or in person.
  • Monitored security cameras to ensure safety of customers and staff.
  • Provided assistance to guests throughout their stay.
  • Resolved guest complaints in a professional manner.
  • Answered incoming calls from guests seeking reservations or general information.
  • Inspected guest rooms prior to check-in to ensure they met quality standards.
  • Provided guidance to new team members on how to perform tasks correctly.
  • Assisted guests with check-ins and check-outs in a timely manner.

Director of Life Enrichment

Miller’s Merry Manor
Mooresville
06.2017 - 12.2020
  • Generated reports summarizing data collected from assessments and surveys regarding program effectiveness.
  • Monitored budgeting for activity supplies and equipment purchases.
  • Supervised staff members responsible for providing direct care services during activities.
  • Tracked progress of individual participants over time by assessing changes in their physical or mental health status due to involvement in activities.
  • Developed and implemented a comprehensive life enrichment program for residents of all ages and abilities.
  • Cultivated relationships with local businesses to secure donations for special events and outings.
  • Engaged residents in meaningful conversations about their interests, hobbies, and goals, encouraging them to participate in relevant activities and programs.
  • Established partnerships with local organizations to offer specialized classes or workshops on topics such as art therapy or music therapy.
  • Scheduled transportation for offsite trips, ensuring safety of participants at all times.
  • Created monthly activity calendars with engaging activities, events, and outings that meet the social, cognitive, physical, spiritual, and emotional needs of residents.
  • Educated families on available programming options while also offering support when needed.
  • Maintained accurate records of attendance at each event and activity as well as participant feedback forms.

Bank Teller

Citizens Bank
Martinsville
08.2015 - 01.2017
  • Followed strict compliance guidelines when completing financial transactions for customers.
  • Performed cash handling duties including counting currency, coins and checks.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.

Education

Licensed Nail Technician - Nail Technician

PJ’s School of Cosmetology
Plainfield, IN
08-2025

Some College (No Degree) - Elementary Education

University of Southern Indiana
Evansville, IN

Skills

Infection Control - Certificate of Completion

  • Client consultations
  • Customer service
  • Sales skills
  • Sanitation practices
  • Nail art techniques
  • Team collaboration
  • Inventory management
  • Attention to detail
  • Effective communication
  • Issue resolution
  • Language proficiency
  • Guest relations
  • Documentation and reporting
  • First aid training
  • Flexible schedule
  • Loyalty promotion
  • Complaint handling
  • Detail-oriented
  • Problem-solving abilities
  • Promotional information
  • Excellent communication
  • Cultural awareness
  • Reliability
  • Active listening

Languages

English
Full Professional
Spanish
Limited

Timeline

Guest Service Representative

Wheeler Mission
03.2023 - 05.2024

Director of Life Enrichment

Miller’s Merry Manor
06.2017 - 12.2020

Bank Teller

Citizens Bank
08.2015 - 01.2017

Licensed Nail Technician - Nail Technician

PJ’s School of Cosmetology

Some College (No Degree) - Elementary Education

University of Southern Indiana

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Whitney Wallace