Summary
Overview
Work History
Education
Skills
Timeline
Generic

Whittney Rutland

Indianapolis

Summary

Customer-focused professional with a solid background in customer service and healthcare. Resolved inquiries efficiently while collaborating with teams to improve service delivery and elevate customer satisfaction. Strong problem-solver with active listening skills committed to fostering effective communication.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Anthem BlueCross Blue Shield
Indianapolis
10.2020 - 05.2026
  • Resolved customer complaints through effective problem-solving and active listening techniques.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted members with inquiries regarding health insurance benefits and coverage options.
  • Educated customers about policy updates and changes in healthcare regulations.
  • Maintained accurate records of customer interactions using company-specific software tools.
  • Collaborated with team members to develop best practices for improving service delivery.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Certified Nursing Assistant

Harrison Terrace
Indianapolis
03.2017 - 10.2019
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Assisted patients with daily living activities and personal care tasks.
  • Responded to patient needs and concerns with empathy and professionalism.
  • Documented patient progress and care activities accurately in medical records.
  • Collaborated with healthcare team to implement individualized care plans.
  • Educated patients on health management and self-care techniques effectively.
  • Maintained cleanliness and organization in patient rooms and common areas.
  • Answered call lights promptly and responded to patient needs accordingly.

Education

High School Diploma -

Broad Ripple High School
Indianapolis, IN
05-2006

Associate of Applied Science - Respiratory Therapy

Ivy Tech Community College of Indiana
Indianapolis, IN
07-2026

Skills

  • Customer service
  • Call center operations
  • Call management
  • Call center skills
  • Appointment scheduling
  • Problem resolution
  • Dispute resolution
  • Conflict resolution
  • Multitasking and organization
  • Decision-making
  • Relationship building
  • Patient care
  • Health education
  • Care planning
  • Vital signs monitoring
  • Medical documentation
  • Document control
  • Data collection
  • Script adherence
  • Retail customer service
  • Microsoft Office Suite
  • Microsoft PowerPoint
  • Active listening
  • Team collaboration
  • Positive and professional
  • Money handling

Timeline

Customer Service Representative

Anthem BlueCross Blue Shield
10.2020 - 05.2026

Certified Nursing Assistant

Harrison Terrace
03.2017 - 10.2019

High School Diploma -

Broad Ripple High School

Associate of Applied Science - Respiratory Therapy

Ivy Tech Community College of Indiana
Whittney Rutland