Staying Up to date on the latest technologies
Dhyann NK
Data Entry Specialist
Thrissur,Kerala
Summary
Dynamic professional with a proven track record at Relief Medicals Thrissur, excelling in data entry and customer service. Recognized for achieving a 95% accuracy rate in purchase verification, enhancing vendor relationships. Strong communicator and dependable team player, adept at multitasking and problem-solving in fast-paced environments.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
4
4
Languages
Work History
Purchase Verification In-Charge
Relief Medicals Thrissur
Thrissur
01.2025 - 04.2025
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Oversaw the purchase verification process, ensuring accurate data entry and correction by vendors.
- Coordinated with the data entry department to streamline operations and enhance vendor payment efficiency.
- Achieved a 95% accuracy rate in data verification, significantly reducing payment delays and improving vendor relationships.
- Contributed to Relief Medicals' mission of providing timely medical supplies through meticulous data management.
Head Cashier
Relief Medicals Thrissur
Thrissur
12.2024 - 01.2025
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Contributed to store promotions by informing customers of available discounts or special offers at checkout.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed both cash and card purchases and returns.
- Enhanced customer experience by greeting and assisting clients, fostering a welcoming environment.
- Streamlined store operations, contributing to a 15% increase in customer satisfaction ratings.
Front Office Assistant
Hotel Merlin International
Thrissur
11.2023 - 01.2024
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
- Directed phone inquiries, answered guests' questions, and scheduled appointments.
- Served as the first point of contact, ensuring a warm welcome for all guests.
- Streamlined check-in and check-out processes, improving operational efficiency.
- Leveraged guest feedback to enhance service quality and respond to online reviews effectively.
Front Desk Manager
Marina Suites Airport Hotel
Kochi
11.2023 - 11.2023
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Resolved guest complaints by addressing issues with rooms promptly.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Streamlined the check-in and check-out processes, enhancing guest satisfaction and operational efficiency.
- Implemented upselling strategies that increased room revenue by 15% while maintaining high guest satisfaction levels.
- Collected and analyzed guest feedback to improve service quality and respond to online reviews effectively.
Android Device Tester
Infinix Mobile
Noida
12.2019 - 07.2023
- Collaborated with a dedicated team to rigorously test new Infinix branded phones for stability and functionality.
- Identified and resolved firmware bugs, ensuring a seamless user experience prior to product launch in India.
- Maintained direct communication with the R&D team in Hong Kong for efficient bug resolution.
- Recognized as the top performer in the team, contributing to the successful launch of multiple devices.
Forum Manager
Infinix Mobile
Noida
09.2019 - 12.2019
- I played a pivotal role in managing the Infinix X-Club India forum, significantly enhancing user engagement and community interaction.
- Successfully increased daily user traffic by 40-45% through targeted engagement initiatives.
- Developed and executed promotional campaigns to uplift user morale and participation.
- Cultivated a space for users to share feedback, queries, and tech insights, enriching the overall user experience.
Education
High School Diploma -
Devamatha CMI Public School
Thrissur 06.2017 - 06.2018
Skills
Friendly, positive attitude
Multitasking Abilities
Dependable and responsible
Organization and time management
Data entry
Time management
Problem-solving
Microsoft office
Customer service
Computer skills
Teamwork and collaboration
Friendly, positive attitude
Interests
Writing or reading literature
Hobbies
- Reading up on the latest tech news.
- watching online reviews and guides about latest tech marvels.
- Reading and writing literature.
- Enjoying music.
- Exploring social media for any positive contents.
Timeline
Purchase Verification In-Charge
Relief Medicals Thrissur
01.2025 - 04.2025
Head Cashier
Relief Medicals Thrissur
12.2024 - 01.2025
Front Office Assistant
Hotel Merlin International
11.2023 - 01.2024
Front Desk Manager
Marina Suites Airport Hotel
11.2023 - 11.2023
Android Device Tester
Infinix Mobile
12.2019 - 07.2023
Forum Manager
Infinix Mobile
09.2019 - 12.2019
High School Diploma -
Devamatha CMI Public School
06.2017 - 06.2018