Wilbert George Nadar
Customer Support
Mumbai
Summary
Focused Customer Support professional with success and delivered unbiased perspective to solve disputes. Accomplished in collecting supporting information, drafting and reporting comprehensive documentation and leading agreements to resolve complex problems. Driven to strictly follow applicable laws and ethical procedures for all cases. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Dispute Analyst
F.I.S Global
Mumbai
09.2021 - 05.2023
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Adhered to department processes, procedures and goal expectations for case investigations.
- Kept up to date on industry information, system changes, network rules and compliance issues.
Customer Support Executive
K Serve BPO Ltd
Mumbai
10.2020 - 09.2021
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
E- Retail Executive
Lumina Datamatics
Mumbai
02.2019 - 04.2020
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
- Identified issues, analyzed information and provided solutions to problems.
- Gained extensive knowledge in data entry, analysis and reporting.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Applied effective time management techniques to meet tight deadlines.
Senior Customer Service Associate
Wipro BPO Ltd
Mumbai
02.2017 - 10.2018
- Utilized active listening skills to understand customer needs and provide tailored solutions.
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Deployed problem solving, analytics and intuitive skills and offered productive solutions that met customer needs.
- Identified and implemented correct solutions to client issues first-time around within established time limits.
Education
Bachelor of Science - Chemistry
Ratnam College of Arts, Science And Commerce
Mumbai, India 06.2012 - 04.2015
HSC
St. Xaviers High School And Jr. College
Mumbai, India 06.2010 - 03.2012
SSC
St. Xaviers High School And Jr. College
Mumbai, India 06.2009 - 03.2010
Skills
Information Collection
Professional ethics understanding
Conflict resolution skills
Active Listening
Analytical and Critical Thinking
Attention to Detail
Teambuilding
Organization and Time Management
Decision-Making
MS Office
Complaint resolution
Timeline
Dispute Analyst
F.I.S Global
09.2021 - 05.2023
Customer Support Executive
K Serve BPO Ltd
10.2020 - 09.2021
E- Retail Executive
Lumina Datamatics
02.2019 - 04.2020
Senior Customer Service Associate
Wipro BPO Ltd
02.2017 - 10.2018
Bachelor of Science - Chemistry
Ratnam College of Arts, Science And Commerce
06.2012 - 04.2015
HSC
St. Xaviers High School And Jr. College
06.2010 - 03.2012
SSC
St. Xaviers High School And Jr. College
06.2009 - 03.2010