Wilfred Dsilva
Sirsi
Summary
Dedicated professional with strong customer service skills and product knowledge. Experienced in efficiently managing inquiries and resolving issues, ensuring client satisfaction and smooth operations. Skilled communicator with a background in customer service and inside sales. Known for effective problem resolution and teamwork, consistently enhancing service quality and customer satisfaction through proactive engagement and support. Detail-oriented receptionist with experience in hospitality and customer service. Proven ability to manage inquiries, coordinate bookings, and maintain an organized environment, ready to contribute to team success and operational efficiency.
Overview
2
2
years of professional experience
Work History
Receptionist
Hotel Supriya International
Sirsi
06.2025 - Current
- Greeted and welcomed guests upon arrival at Hotel Supriya International.
- Managed incoming calls and directed them to appropriate departments efficiently.
- Maintained cleanliness and organization of the reception area throughout shifts.
- Coordinated room bookings using hotel management software effectively.
- Participated in emergency response drills and maintained knowledge of safety procedures.
Assistant Manager
Nathal events
sagar
01.2025 - Current
CSA
Cogent e service
Manglore
05.2024 - 01.2025
- Assisted customers with inquiries and product information.
- Resolved customer issues through effective communication and problem-solving.
- Maintained product knowledge to provide informed recommendations to clients.
- Trained new staff on customer service protocols and company policies.
- Answered incoming calls, checking and returning voicemails to obtain records.
Inside Sales Representative
Jhaiho.pvt.ltd
Banglore
12.2023 - 10.2024
- Conducted outbound calls to generate leads and promote products.
- Managed customer inquiries and provided product information effectively.
- Followed up on customer feedback to enhance service quality and satisfaction.
- Provided customers with product information, pricing and availability.
Education
Some College (No Degree) - Secondary Education
JMJ Higher Primary School Chipagi
Chipagi,SirsiArts
MHN Govt PU College
Kolagibees, SirsiSkills
- Customer service
- Product knowledge
- Problem resolution
- Communication skills
- Time management
- Front desk operations
- Basic computer knowledge
- sales strategy
- customer relationship management
- time management
Languages
English
First Language
Hindi
Advanced (C1)
C1
Timeline
Receptionist
Hotel Supriya International
06.2025 - Current
Assistant Manager
Nathal events
01.2025 - Current
CSA
Cogent e service
05.2024 - 01.2025
Inside Sales Representative
Jhaiho.pvt.ltd
12.2023 - 10.2024
Some College (No Degree) - Secondary Education
JMJ Higher Primary School Chipagi
Arts
MHN Govt PU College