5
Languages
14
years of professional experience
CDD Assistant Manager Operations leading Singapore IWPB customer due diligence work across KYC validation, adverse media screening, and Source of Wealth review. Coordinates 8+ team members weekly across analyst and case manager workload for 200+ customer due diligence cases per month, supports SAR and exception handling, conducts weekly training sessions, and represents the team in FCC audits. Drives 3+ reports per cycle across daily, weekly, and monthly production reporting while aligning reviews to Singapore regulatory deadlines and global standards.
Work History
CDD Assistant Manager Operations
1 Year 2 Months- Align with the POD structure of 15 case analysts to balance quality and productivity across cases.
- Track 10 quality cases daily to support timely review completion and maintain workflow discipline.
- Conduct weekly training sessions to strengthen analyst understanding of customer types, policies, and review expectations.
- Apply Singapore regulatory requirements and HSBC global standards to daily CDD activities and decision-making.
- Manage daily, weekly, monthly, and annual production reporting for the quality team and OPEX meetings.
- Coordinate with RMs, client liaison, account opening, and KYC teams to resolve referrals and close cases quickly.
Senior EDD Analyst
2 Years 8 Months- Reviewed 10 customer profiles daily across high-risk Singapore cases to support timely EDD case handling.
- Conducted end-to-end customer due diligence for individual clients by reviewing records, repositories, and public sources.
- Analyzed source of wealth details, including net worth and asset composition, and summarized findings for relationship managers.
- Maintained accurate KYC files in BPM by consolidating supporting evidence and updating customer data elements.
CDD Analyst
11 Months- Reviewed 10 customer profiles Daily for money laundering and terrorist financing indicators across the Singapore portfolio.
- Prepared clear plausibility statements and supporting case notes for transaction activity reviews and management escalation.
- Escalated questionable profiles through the appropriate matrix and highlighted control concerns to onshore business partners.
- Maintained compliance with internal procedures, regulatory standards, and operational risk controls while reporting breaches and loss events.
Senior Customer Support Representative
2 Years 6 Months- Processed 10 transactions daily across deposits, payments, and check cashing while following established banking procedures.
- Handled 45 customer calls Daily for online and mobile banking inquiries, providing clear account support and issue resolution.
- Investigated debit and credit card fraud issues, including unauthorized transaction verification and escalation to the right internal teams.
- Coordinated with internal partners to move complex cases through resolution and meet service, quality, and response expectations.
- Owned process follow-through by applying Quality Management and Root Cause Analysis to recurring service issues.
Customer Support Representative
3 Years 4 Months- Managed 5 complaint cases weekly by explaining bills, collecting payments, and escalating unresolved issues in line with Trading Standards UK.
- Handled 45 customer calls weekly while clarifying issues, researching answers, and resolving inquiries across inbound and outbound channels.
- Resolved complex customer issues by researching alternatives, implementing solutions, and escalating cases that required additional support.
- Explained billing details clearly to customers, handled payments, and addressed concerns with a professional, service-focused approach.
- Retained customers by addressing cancellation requests, recommending suitable new packages, and supporting upsell opportunities.
- Handled escalation calls, coordinating timely follow-up on unresolved matters and maintaining service quality during higher-pressure interactions.
- Mentored teammates, led huddles, and contributed to performance management analysis to strengthen team consistency and knowledge sharing.
Customer Support Representative
3 Years- Handled 35 customer interactions Daily while determining needs and answering service questions on inbound calls.
- Determined customer requirements during inbound calls for SIM cards, TV services, and setup boxes.
- Resolved customer problems by researching answers, comparing alternatives, and implementing practical solutions.
- Identified upsell opportunities and explained new features to promote additional services.
- Maintained the call-center database and followed established procedures to keep records accurate and equipment operational.
Education
Bachelor of Commerce
12th / PUC
10th / SSLC
Diploma - computer application
Computer literacy program.
Skills
Transaction monitoring
Fraud investigations
Risk management
Anti money laundering (AML) & KYC
Sanction screening
Due diligence
Customer due diligence
Enhanced due diligence
Source of wealth review
Source of funds review
Quality management
Root cause analysis
Audit coordination
Regulatory compliance
Stakeholder management
Process training
Case escalation
Production reporting
Languages Known
English
C2
Bilingual or Proficient
Kannada
Hindi
Tamil
Telugu
Personal Information
- Date of Birth: 18-06-1983
- Gender: Male
- Marital Status: Married
Achievements in CDD
Have immensely contributed to getting the Dream Team Award (Singapore Team) for 3 Quarters., Best CDD & EDD Analyst., 100% QC Score Award for 3 Quarters.
Timeline
CDD Assistant Manager Operations
HSBC Electronic Data Processing India Pvt. Ltd.
08.2025 - CurrentRead More
Senior EDD Analyst
HSBC Electronic Data Processing India Pvt. Ltd.
12.2022 - 08.2025Read More
CDD Analyst
HSBC Electronic Data Processing India Pvt. Ltd.
12.2021 - 11.2022Read More
Senior Customer Support Representative
HSBC Electronic Data Processing India Pvt. Ltd.
06.2019 - 12.2021Read More
Customer Support Representative
ACCENTURE India Pvt. Ltd.
02.2016 - 06.2019Read More
Customer Support Representative
ACCENTURE India Pvt. Ltd.
02.2013 - 02.2016Read More
T.M.C Computer Education
Computer literacy program.
Read More
National Institute of Computer Technology
Diploma from computer application
Read More
Kaveri Convent High School
10th / SSLC
Read More
Karnataka State Board
12th / PUC
Read More
Rabindranath Tagore University
Bachelor of Commerce
Read More