William Darnell
Greenwood
Summary
Order management supervisor with extensive experience at Allegion, focusing on team performance and process optimization. Successfully incorporated AI tools, enhancing order accuracy and increasing customer satisfaction. Expertise in managing team performance and fostering collaboration among cross-functional teams to achieve strategic goals.
Overview
14
14
years of professional experience
Work History
Order management supervisor
Allegion
Indianapolis
12.2019 - Current
- Lead an order entry process guided by AI-generative tooling to ensure accuracy and enhance the customer experience.
- Managed team performance and provided coaching to staff on best practices.
- Implemented process improvements to enhance order accuracy and efficiency.
- Supervised daily order processing and ensured timely fulfillment.
- Provide coaching to direct reports to aid in their development.
- Strategic planning for project implementation and key milestone achievement.
- Coordination with business partners to ensure customer satisfaction is met.
- Drive team improvement through process implementation and efficiencies.
- Participate in and lead value stream activities, including A3, JDI, and rapid experiments.
Youth Pastor
Northern Park Baptist Church
Greenwood
04.2016 - 11.2019
- Provided counseling.
- Planned and hosted on- and off-campus community service activities.
- Created fundraising strategies tied to the church's mission, programs, and goals.
- Created promotional materials and provided insightful information to social media and websites.
- Raised congregational awareness of the needs and contributions of youth to church life and operations.
Sales Order Process Manager
Endress+Hauser
Greenwood
11.2013 - 03.2016
- Managed a diverse group of ten people in four different national regional centers throughout the United States
- Managed workflow scheduling to optimize resource allocation and minimize downtime.
- Facilitated continuous improvement workshops to foster a culture of innovation.
- Developed process improvement plans to streamline business operations and boost efficiency, including a transition from a paper-only to an exclusively electronic workflow.
- Coordinated with suppliers and vendors to ensure timely delivery of materials needed for production.
- Created detailed reports on process performance metrics, including cycle times and cost savings.
- Established key performance indicators based on organizational objectives.
- Created and maintained best practice documentation
- Created and led department-wide continuous improvement meetings
- Prepared relevant documents in conformance with Safety Management System
Technical Special Products Coordinator
Endress+Hauser
Greenwood
07.2011 - 10.2013
- Managed order processing and fulfillment for customer requests.
- Trained new staff on sales support procedures and systems.
- Answered customer inquiries regarding products, pricing, and availability.
- Coordinated project timelines and resources for cross-functional teams.
- Implemented process improvements in communication and workflow efficiency.
- Liaised with sales to gather requirements and provide updates on projects.
- Guided employees in handling difficult or complex problems.
Education
Bachelor of Science - Business Administration
Indiana Wesleyan University
Marion, IN04-2024
Bachelor of Arts - Pastoral Studies
Heartland Baptist Bible College
Oklahoma City05-2006
Skills
- Team performance management
- Data analysis
- Effective communication
- AX, SAP, and CRM proficiency
- AI tools implementation
- Workflow optimization
- Performance metrics
- Customer relationship management
- Process improvement
- Order processing and management
Timeline
Order management supervisor
Allegion
12.2019 - Current
Youth Pastor
Northern Park Baptist Church
04.2016 - 11.2019
Sales Order Process Manager
Endress+Hauser
11.2013 - 03.2016
Technical Special Products Coordinator
Endress+Hauser
07.2011 - 10.2013
Bachelor of Science - Business Administration
Indiana Wesleyan University
Bachelor of Arts - Pastoral Studies
Heartland Baptist Bible College