William Doolin
Connersville
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment towards a businesses success.
Overview
3
3
years of professional experience
Work History
Production Team Member
SaverSystems
03.2024 - Current
- Handled the fabrication and quality control of thermax chimney brick, used in Priorfire Chimney Kit
- Handled the Assembly of all parts pertaining to Priorfire Chimney, and gained proficiency with those parts.
- Cross-trained in multiple positions to offer skilled assistance with different parts of production.
Porter
Travel Centers of America
06.2024 - 02.2025
- Communicated with coworkers and managers about completed duties.
- Maintained a clean and welcoming environment for guests through regular cleaning of store, hallways, and restrooms.
- Maintained building exteriors for professional, clean presentation standards.
- Improved overall cleanliness standards within the property by performing routine maintenance tasks such as changing light bulbs, fixing minor repairs, or reporting larger issues to management.
- Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
Team Lead
Express Wash Concepts
06.2023 - 03.2024
- Handled the loading and damage check of vehicles to company policy standards while still loading 80+ cars an hour.
- Maintained sites appearance through all hours of the day
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard
- Handled any dissatisfaction and incident reports over the final product of the wash
- Was in charge of proper handling and refilling of chemicals used in the wash
- Upsold single purchases to higher packages and converted single purchases into reoccurring sales
- Handled the enlightening of customers over the finished product as well as turned single purchases into reoccuring membership
Customer Service Representative, Fuel Clerk
Travel Centers of America
11.2022 - 06.2023
- Handled customer inquiries, payments and service requests
- Answered inbound calls to handle various concerns
- Informed customers of promotions and special offers to increase sales
- Handled upset customers over lack of overnight-parking space, and provided them with alternatives
- Cashed EFS, Comdata, and Fleet checks for products and services
- Managed products by expiration dates, pulling the ones past their dates.
Mobile Expert
Metro by T-Mobile (authorized dealer)
06.2022 - 11.2022
- Used POS systems to ring up customer sales and digitally remove purchased products from inventory
- Advised customers on plans best-fitting personal budgets and needs
- Greeted customers and started conversations to assess needs and build rapport
- Troubleshot basic problems, and software problems with cell phones for established and new customers
- Transferred data and images from customer cellphones to newly purchased cell phones
- Explained billing, insurance and wireless phone operation to familiarize customers with new purchases and processes
- Checked returned product condition before processing refunds and warranties
- Removed dust and dirt from items, regularly cleaning the store.
Education
Trade School - Information Technology
WhiteWater Career Center
Skills
- Responsibility
- Quick learner
- Communication skills
- Computer literacy
- Money Handling
- Customer service
- Adherence to safety protocols
Professional References
Kenneth Kuhn - Site Manager at Flying Ace Car Wash - Previous Boss - 765-993-9633
Chet Lewis - Assistant Site Manager at Flying Ace Car Wash - Previous Boss - 937-668-5711
Timeline
Porter
Travel Centers of America
06.2024 - 02.2025
Production Team Member
SaverSystems
03.2024 - Current
Team Lead
Express Wash Concepts
06.2023 - 03.2024
Customer Service Representative, Fuel Clerk
Travel Centers of America
11.2022 - 06.2023
Mobile Expert
Metro by T-Mobile (authorized dealer)
06.2022 - 11.2022
Trade School - Information Technology
WhiteWater Career Center
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