Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
William D’souza

William D’souza

Learning and Development
Mumbai,MH

Summary

Dynamic senior management professional with a proven track record of delivering strategic leadership and operational excellence to drive organizational success. Expertise in project management, team collaboration, and process optimization, consistently achieving results through a results-oriented approach. Proficient in navigating complex challenges while fostering a culture of accountability and adaptability to meet evolving business needs. Recognized for strong decision-making abilities, effective communication skills, and a talent for building high-performing teams that exceed expectations.

Overview

2026
2026
years of professional experience

Work History

Senior Manager Learning and Development

Hoonartek Private Ltd.
06.2024 - Current
  • Designed and executed an enterprise-wide L&D strategy aligned with business goals across technical, behavioral, and leadership domains.
  • Spearheaded HiPo development journeys, mentorship programs, stretch assignments, and personalized growth paths for high performers.
  • Played a key role in enabling Premier Partner status with Snowflake, Databricks, and GCP through targeted certification and capability-building programs.
  • Provided strong leadership to enhance team productivity and morale.
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Delivered over 1,000 hours of technical upskilling via Snowflake, Databricks, GCP, and in-house SMEs, increasing certification rates by 40%.
  • Fostered a culture of continuous learning via internal forums, certification recognitions, and cross-team knowledge sharing.
  • Defined and implemented organization-wide learning policies, governance models, and role-based competency frameworks.
  • Managed LMS platforms and digital learning tools to deliver scalable, tech-enabled learning solutions.
  • Partnered with senior leadership to align learning strategies with talent planning, and business priorities.

Manager Training and Business Development

Celeste Tones (Part time)
10.2023 - 06.2024
  • Design, develop, and implement comprehensive training programs that align with organizational goals and employee development needs.
  • Conduct needs assessments to identify training requirements and skill gaps.
  • Create and update training materials, including manuals, e-learning modules, and presentations.
  • Identifying new business opportunities, markets, and potential clients to expand the company's customer base, and revenue streams.
  • Designing and facilitating team-building activities, workshops, and training programs to improve team dynamics, communication, collaboration, and morale.

Manager Learning and Development

JoVE
02.2021 - 09.2023
  • Designed, developed, and implemented impactful global career development programs, enhancing growth and efficiency.
  • Strategically devised a comprehensive succession plan for critical roles, ensuring smooth transitions.
  • Customized, goal-oriented curriculum for the senior leadership program, fostering enhanced leadership skills across levels.
  • Developed and implemented a robust training effectiveness mechanism designed to derive the efficiency of the training initiatives, and tangible impact on employee performance and organizational objectives.
  • Conducted a comprehensive analysis to address performance gaps, and strategized performance improvement interventions.
  • Oversaw and handled everyday operations of the LMS, and developed growth-oriented courses.
  • Crafted comprehensive Standard Operating Procedures (SOPs), and streamlined processes to facilitate effective product training initiatives.
  • Crafted a robust new employee orientation program designed to facilitate a seamless transition for newly onboarded team members into the organization.

Personal Assistant and Project Co-Ordinator to Poonawallas

Poonawalla Developers Pvt Ltd. (Serum Institute of India Pvt. Ltd.)
09.2018 - 04.2020
  • Redesigning standard operating procedures and planning high-net-worth individual meetings.
  • Coordinating cross-functional teams for projects, and ensuring timelines and quality standards are achieved.
  • Streamlining and managing procurement and import processes ensures the smooth shipping of high-ticket items.
  • Collaborating with vendors to ensure the timely delivery of goods and services.
  • Managing and coordinating strategic projects, maintaining reports, and providing regular updates to Natasha Poonawalla.

Sr. Lead Training (Process, Behavioral, and Communications)

Hexaware Technologies LTD.
05.2017 - 03.2018
  • Strategizing learning and needs analysis to ensure training initiatives align with organizational goals and address employee developmental needs.
  • Collaborating with stakeholders to implement learning interventions and manage pre and post evaluations to display efficacy.
  • Creating efficient training materials, reports, Managing data, communication, and training.
  • Manage and facilitate regulated L&D initiatives across the organization.
  • Ensure training effectiveness through various evaluation methods.

L&D Consultant / Learning Partner (Human Resources)

Maersk Global Service Centers, Mumbai (NIIT Uniqua)
07.2013 - 09.2016
  • Creating, crafting and launching training programs after conducting needs analysis, compiling nominations, and formulating an annual training schedule.
  • Create career development and mid-management training programs using the Kirkpatrick model as a framework for evaluation.
  • Liaise with internal stakeholders leading the scoping, design, delivery and evaluation of L&D solutions.
  • Create training material, reports, manage data, MIS, and devise learning strategies.

Sr. Trainer

Sapnco Respondez Pvt. Ltd.
2009 - 2013

Executive Trainer

MT Educare
2008 - 2009

Executive Trainer

Aditya Birla Minacs
2005 - 2007

Sr. Customer Service Representative

Adventity India Pvt. Ltd.
2004 - 2005

Customer Service Representative

GTL Ltd.
2003 - 2004

Education

Graduate Diploma - Business Management

Indian Institute of Management And Engineering
Hyderabad, India
06-2008

Skills

Strategic planning

Accomplishments

  • Established a streamlined process for New Employee Orientation at Maersk, achieving 100% adherence every year.
  • Honored with the Training Excellence Award by the former Special Branch Assistant Commissioner of Police, Naval Bajaj
  • Received the prestigious Trainer of the Year award in recognition of orchestrating a successful business intervention that resulted in an enhanced and enduring performance at Aditya Birla Minacs.
  • Effectively initiated and established the Learning and Development department at JoVE.
  • Effectively initiated and established the Learning and Development department at Hoonartek.

Timeline

Senior Manager Learning and Development

Hoonartek Private Ltd.
06.2024 - Current

Manager Training and Business Development

Celeste Tones (Part time)
10.2023 - 06.2024

Manager Learning and Development

JoVE
02.2021 - 09.2023

Personal Assistant and Project Co-Ordinator to Poonawallas

Poonawalla Developers Pvt Ltd. (Serum Institute of India Pvt. Ltd.)
09.2018 - 04.2020

Sr. Lead Training (Process, Behavioral, and Communications)

Hexaware Technologies LTD.
05.2017 - 03.2018

L&D Consultant / Learning Partner (Human Resources)

Maersk Global Service Centers, Mumbai (NIIT Uniqua)
07.2013 - 09.2016

Sr. Trainer

Sapnco Respondez Pvt. Ltd.
2009 - 2013

Executive Trainer

MT Educare
2008 - 2009

Executive Trainer

Aditya Birla Minacs
2005 - 2007

Sr. Customer Service Representative

Adventity India Pvt. Ltd.
2004 - 2005

Customer Service Representative

GTL Ltd.
2003 - 2004

Graduate Diploma - Business Management

Indian Institute of Management And Engineering

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William D’souzaLearning and Development