William Fleming
Indianapolis
Summary
Dynamic professional with extensive experience in service delivery and team leadership at Jay's Moving & Storage. Proven track record in optimizing operations and enhancing customer satisfaction through effective communication and safety compliance. Skilled in route planning and vehicle inspection, ensuring timely and secure deliveries while maintaining a clean driving record.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Driver
Self employed
Indianapolis
06.2018 - Current
- Determined most expedient trip by mapping out driving routes ahead of time.
- Operated standard warehouse equipment to assist with loading and unloading of deliveries.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Completed necessary paperwork and documentation for deliveries.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Loaded and unloaded merchandise efficiently to meet demanding route targets.
- Utilized GPS and maps for efficient route planning.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
- Adhered to company policies and procedures related to safety and security standards.
- Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
Branch Manager
Jay's Moving & Storage
Indianapolis
03.2013 - 06.2018
- Conducted regular performance reviews for all employees in the branch.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Disciplined employees to encourage compliance with company policies and procedures.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Managed staff scheduling, hiring and training processes.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
Team Leader - Service Delivery
All My Sons Moving
Indianapolis
01.2008 - 03.2014
- Established strong working relationships with customers by providing exceptional customer service.
- Coordinated training sessions for new hires as well as ongoing development opportunities for current employees.
- Conducted regular meetings with the team to discuss progress, issues, and goals.
- Ensured compliance with company policies and regulations related to service delivery operations.
- Assessed company operations for compliance with safety standards.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Facilitated training sessions for new employees on company policies and procedures.
Mover
Jones Movers
Indianapolis
01.2002 - 01.2008
- Secured items in truck by strapping over protective padding.
- Communicated effectively with clients and team members to coordinate moving plans.
- Packed household goods, labeling boxes accurately for easy unpacking.
- Inspected loaded trucks for accuracy of load against order sheets; ensuring all orders were fulfilled correctly before leaving pick up point.
- Adhered to all safety standards and protocols to prevent accidents and injuries.
- Kept detailed records of items moved, ensuring accountability and loss prevention.
- Operated moving trucks and vehicles, adhering to traffic laws and regulations.
- Ensured customers' satisfaction by providing excellent customer service throughout the entire moving process.
- Inspected items for damage before and after the move, documenting any issues.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Disassembled and reassembled furniture as required, keeping track of all components.
- Communicated effectively with customers regarding arrival times, estimated completion times, and special requirements, building strong relationships between clientele and employer.
Education
High School Diploma -
North Central High School
Indianapolis, IN06-2001
Some College (No Degree) - General Studies
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Route planning
- Vehicle inspection
- Load management
- Customer service
- Documentation preparation
- Safety compliance
- Time management
- Performance assessment
- Team leadership
- Communication skills
- Commercial driving
- Clean driving record
- Route management
- Safety protocols
- Load securing
- Vehicle inspections
- Conflict resolution
- DOT compliance
- Valid Driver's license
Certification
- DOT certified
- Chauffeur license
- Fork lift certified- dock, stand up, sit down, and reach
- Super service Angie's list award
References
References available upon request.
Timeline
Driver
Self employed
06.2018 - Current
Branch Manager
Jay's Moving & Storage
03.2013 - 06.2018
Team Leader - Service Delivery
All My Sons Moving
01.2008 - 03.2014
Mover
Jones Movers
01.2002 - 01.2008
High School Diploma -
North Central High School
Some College (No Degree) - General Studies
Ivy Tech Community College of Indiana