Summary
Overview
Work History
Education
Skills
Officialmailid
Personal Information
Accomplishments
Certification
Affiliations
Languages
Timeline
Generic

William Francis

Bangalore

Summary

Obtain a challenging leadership position, applying creative problem-solving techniques and to learn management skills with a growing company and role to achieve optimum utilization of its resources and maximum profits. To acquire a challenging position in an environment, where I can best utilize my skills and learnings.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sr. Clinical Admin Co-Ordinator

Optum
Bangalore
06.2021 - Current
  • Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.

Senior Associate

Altisource business solutions

Transaction processing Associate

Accenture services private Ltd

Education

Graduation -

01.2025

Pre-university education(12th) -

01.2011

SSLC -

01.2009

Skills

  • Staff Supervision
  • Complaint resolution
  • Conflict Mediation
  • Customer Service
  • Schedule mastery
  • Good communication skills
  • Process Optimization

Officialmailid

William.francis@Optum.com

Personal Information

Date of Birth: 04/26/93

Accomplishments

  • Member hero award
  • Inclusion champion award.
  • Innovator award.

Certification

  • Completed certification course in Udemy : New manager and leadership qualities
  • Completed Housecalls university courses in Mylearning - Leadership, instructional design.

Affiliations

  • Mentor in mentorship programme - Shared knowledge on topics such as Communication & collaboration, growth mindset, company culture, Time management.
  • Part of Ambassador programme - Work with engagement team and brainstorm ideas to enhance engagement activities.
  • Created power point slides for new hires on commonly used scenarios on calls, validated and shared with the team.
  • Conduct fun activities every friday to drive engagement activities and foster positive team building.

Languages

Kannada
First Language
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Tamil
Elementary (A2)
A2

Timeline

Sr. Clinical Admin Co-Ordinator

Optum
06.2021 - Current

Senior Associate

Altisource business solutions

Transaction processing Associate

Accenture services private Ltd

Graduation -

Pre-university education(12th) -

SSLC -

William Francis