William Goffin
Portage
Summary
Dynamic professional with extensive experience as a Branch Rental Manager at Enterprise Holdings, excelling in sales strategy development and customer service. Proven track record of optimizing fleet utilization to enhance revenue and fostering strong relationships to drive business growth. Skilled in performance management and complex problem-solving, ensuring operational excellence.
Marketing professional with extensive experience in spearheading marketing development projects that drive business growth. Known for collaborative approach and achieving high-impact results. Reliable and adaptable, with strong skills in digital marketing and strategic planning.
Overview
13
13
years of professional experience
Work History
Branch Rental Manager
Enterprise Holdings
04.2019 - Current
- Continuously monitored industry trends to identify growth opportunities, anticipate challenges, and inform future strategies accordingly.
- Optimized fleet utilization to maximize revenue generation and minimize operational costs.
- Delivered exceptional customer experiences by consistently meeting or exceeding expectations in terms of service quality and speed of delivery.
- Ensured compliance with all company policies, procedures, and safety regulations through regular audits and staff training.
- Developed comprehensive sales plans that outlined short-terms targets as well as long-term objectives aimed at expanding the branch''s customer base.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Placed sales calls and handled sales for incoming customer calls.
- Coordinated with sales teams and clients to manage inventory, adjust orders, and handle logistics.
- Partnered with outside sales to identify critical accounts with growth opportunities.
General Manager
McCallisters Deli
10.2017 - 04.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
General Manager
Five Guys
03.2013 - 10.2017
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Construction Management Assistant
Ayala Construction
04.2012 - 08.2013
- Elevated team morale with regular recognition of individual and group achievements, fostering a positive work environment.
- Contributed to sustainable construction practices through research into new materials or methods that reduce environmental impact or promote energy efficiency.
- Optimized resource utilization by analyzing workload distribution among team members regularly for balanced allocation of tasks.
- Streamlined procurement processes by managing supplier relationships and monitoring inventory levels for materials and equipment.
- Self-motivated, with a strong sense of personal responsibility.
Education
Bachelor of Science - Business Management
Purdue University
West Lafayette, IN05-2014
Skills
- Staff training and development
- Sales strategy development
- Mind for marketing
- Marketing insights
- Developing marketing plans
- Customer service
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Goal setting
- Relationship building
- Performance management
- Sales techniques
Languages
English
Full Professional
Timeline
Branch Rental Manager
Enterprise Holdings
04.2019 - Current
General Manager
McCallisters Deli
10.2017 - 04.2019
General Manager
Five Guys
03.2013 - 10.2017
Construction Management Assistant
Ayala Construction
04.2012 - 08.2013
Bachelor of Science - Business Management
Purdue University
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