William Mccaughey
Three Oaks,MI
Summary
Dynamic leader with a proven track record at Taco Bell, enhancing team performance through strategic training and workflow improvements. Expert in customer service and problem-solving, adept at cash handling and team motivation. Successfully reduced inventory waste by 15%, demonstrating strong organizational skills and a commitment to operational excellence.
Overview
12
12
years of professional experience
Work History
Shift Leader
Taco Bell
12.2024 - Current
- Supervised daily operations, ensuring adherence to safety protocols and company standards.
- Trained and mentored new staff, enhancing team performance and service quality.
- Implemented workflow improvements, increasing efficiency in task execution.
- Coordinated shift schedules, optimizing resource allocation and coverage.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Conducted regular inventory checks, reducing waste and improving stock management.
- Collaborated with management on strategic initiatives, driving operational excellence across shifts.
Crew
Mcdonalds
07.2018 - 07.2024
- Provided exceptional customer service, ensuring satisfaction and addressing inquiries promptly.
- Operated kitchen equipment safely, maintaining high standards of food safety and hygiene.
- Collaborated with team members to complete orders efficiently during peak hours.
- Assisted in inventory management, monitoring stock levels to prevent shortages.
- Trained new crew members on operational procedures and customer service expectations.
Dishwasher
Dawns Cafe
07.2013 - 07.2019
- Operated industrial dishwashing equipment to ensure cleanliness and sanitation of dishes and utensils.
- Maintained organized workspace, enhancing efficiency in dish cleaning processes.
- Assisted kitchen staff by promptly cleaning and returning dishes to service areas.
- Adhered to safety protocols while handling chemicals and operating machinery.
- Bolstered team morale and productivity by maintaining positive attitude and assisting colleagues during high-pressure periods.
- Implemented time-saving techniques that improved overall kitchen operations.
Education
N/a - N/a
Westville High-school
Westville 06.2013
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Team motivation
- Creative problem solving
Timeline
Shift Leader
Taco Bell
12.2024 - Current
Crew
Mcdonalds
07.2018 - 07.2024
Dishwasher
Dawns Cafe
07.2013 - 07.2019
N/a - N/a
Westville High-school
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