Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Rice

Indianapolis

Summary

Dynamic professional with a strong background in customer service and team leadership, notably at Autozone. Proven ability in conflict resolution and coaching, enhancing team productivity. Skilled in cash management and automotive maintenance, consistently delivering exceptional service and training new employees to uphold high standards.

Overview

15
15
years of professional experience

Work History

Customer Service Cashier

Autozone
02.2011 - 2013
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Maintained organized cash register area, ensuring cleanliness and readiness for service.
  • Assisted in training new cashiers on procedures and best practices for customer interaction.
  • Handled cash management tasks, including balancing registers at the end of shifts.

Automotive Technician

Walmart
08.2013 - 01.2017

Certified Lube and tire technician

Supervisor

Fastenal
05.2017 - 2023

Second Shift supervisor. Had to keep production going including managing employees.

Team Lead

Variotech
05.2022 - Current

More like assistant manager help train employees light matinence on machines asking with planning to keep productivity flowing.

Education

High School Diploma

T.C Howe Community Highschool
Indianapolis, IN
06.2011

Automotive Technology

Ivey Tech Community College
Indianapolis, IN
06.2013

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring

Timeline

Team Lead

Variotech
05.2022 - Current

Supervisor

Fastenal
05.2017 - 2023

Automotive Technician

Walmart
08.2013 - 01.2017

Customer Service Cashier

Autozone
02.2011 - 2013

High School Diploma

T.C Howe Community Highschool

Automotive Technology

Ivey Tech Community College
William Rice