3Pl Central
WILLIAM VILLASMIL
Warehouse Supevisor
Indianapolis
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Warehouse Outbound Supervisor
Deckers Brands
03.2024 - Current
- Streamlined outbound processes by implementing efficient scheduling and resource allocation strategies.
- Ensured compliance with industry regulations regarding shipment labels, manifests, customs declarations for international shipments.
- Elevated customer satisfaction rates with timely order processing and prompt issue resolution.
- Enhanced communication between team members, fostering a collaborative work environment that encouraged information sharing and problemsolving.
- Supervised all value added service requirements for VIP wholesale and Ecom customer
Outbound Operations Supervisor (Reverse Logistics)
Ngroup Performance Partners (Target)
3 2023 - 03.2024
- Supervised warehouse operations by managing employees during shifts.
- Oversaw daily operations and shipping and handling processes.
- Supervised shipping , distribution and workplace safety.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Promoted diligence and culture of safety for drivers and warehouse operations.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Trained clerical personnel on customer service strategies and WMS skills
- Maintained high levels of accuracy in daily operations.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Oversaw 30 direct reports across 5 different departments: Outbound dock (RTV-UMB-HVS-RTV+), pallets put away , Electronic Recycling , RTV parcel , VIP units sort and shipping,
- Coordinated with vendors to verify timely delivery of parcels , LTL and FTL.
- Developed a well-trained workforce by organizing comprehensive training programs and cross-functional skill development opportunities.
E-Commerce Operations Manager
MBTEK HOT WATER SYSTEM SUPPLIER
10.2020 - 07.2021
- Made sure inventory is up to date
- Main point of contact between 3pl warehouse and sales department
- Main point of contact of vendors
- Made sure billing and sales departments are complying with SOP
- Managed customers claims
- Developed relations with new customer and vendors.
- Helped find leading online retailers and platforms to connect with consumers
- Incorporated e-commerce objectives in social media platform management
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction
- Achieved sales goals and service targets by cultivating and securing new customer relationships
CUSTOMER SERVICE AND ACCOUNTING COORDINATOR
SKYLAKE INLAND SOLUTIONS // JAUSER CARGO CORP
03.2018 - 03.2019
- Answered daily phone calls from clients and providers from china , Usa and Latin America
- Answered and wrote emails to clients and providers from china , Usa and Latin America about 60 calls per day
- Tracking and coordination of client’s and company cargo
- Introduced warehouse receipts and cargo information into Magaya cargo system, about 60 entries per day
- Coordination of client’s claims
- Generate quotes for full truckloads, LTL and Overseas containers
- Generated invoices for customers
- Request and generate proper paperwork to release containers
- Negotiated loads with carriers (FTL and LTL)
Education
BACHELORS DEGREE - ACCOUNTING AND FINANCES, accounting
Universidad Rafael Belloso Chacin
Maracaibo Venezuela 04.2018 - Current
Skills
Staff development and team building
Shipment processing
Distribution and warehousing
Shipping and receiving
Warehouse Logistics
Interactive communication skills
Verbal and written communication
Inventory auditing
Documentation Management
Certification
ESL COURSE
Software
Excalibur By Camelot (Microsoft)
Quickbooks
Magaya cargo system
Microsoft office
Optiturn
Timeline
Warehouse Outbound Supervisor
Deckers Brands
03.2024 - Current
SIX SIGMA GREEN BELT ( IN PROGRESS)
02-2023
E-Commerce Operations Manager
MBTEK HOT WATER SYSTEM SUPPLIER
10.2020 - 07.2021
BACHELORS DEGREE - ACCOUNTING AND FINANCES, accounting
Universidad Rafael Belloso Chacin
04.2018 - Current
CUSTOMER SERVICE AND ACCOUNTING COORDINATOR
SKYLAKE INLAND SOLUTIONS // JAUSER CARGO CORP
03.2018 - 03.2019
Outbound Operations Supervisor (Reverse Logistics)
Ngroup Performance Partners (Target)
3 2023 - 03.2024
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