William Watson
Gas City,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Replacement Rental Representative
Enterprise Mobility
05.2020 - Current
- Collaborated with team members, promoting a positive work environment and enhancing overall performance.
- Maintained up-to-date knowledge of industry trends, enabling informed recommendations to clients.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Handled insurance and liability issues by coordinating with insurance companies and managing claims.
- Managed multiple tasks in high-volume environment.
- Maintained detailed records of vehicle repairs and delays for our insurance partners.
- Handled 50+ inbound and outbound calls, Tasks, and emails per day.
Senior Account Specialist
Enterprise Mobility
08.2008 - 05.2020
- Increased insurance ticket growth by 15%.
- Lowered rental length from 13 days to 11 days, reducing rental costs.
- Built and maintained business relationships with our insurance partners.
- Responsible for handling $100,000 in rental costs for our insurance partner monthly.
- Marketed ARMS Auto and ARMS Exchange services and benefits to local dealerships and body shops.
- Helped lead our department of 18 employees to two Exceptional Achievement Awards.
- Top 6 performer on the monthly IRD Matrix for 3 consecutive years.
- Maintained a monthly 100% file audit for 5 consecutive years.
- Recipient of 4 Elite Performer Awards.
- Resolved escalated issues quickly, maintaining positive client relationships while safeguarding company interests.
Management Assistant
Enterprise Mobility
04.2006 - 08.2008
- Maximized revenue growth through strategic upselling and cross-selling initiatives.
- Increased client satisfaction through prompt response to inquiries and resolution of issues.
- Provided support to coworkers, contributing to the overall success of the team's daily goals.
- Marketed Enterprise's services and benefits to local businesses.
- Coordinated vehicle reservations to maximize availability and optimize fleet utilization.
- Processed rental transactions efficiently, ensuring accuracy in documentation and timely payment collection.
- Conducted daily thorough vehicle inspections for optimal fleet maintenance and customer safety.
- Increased customer satisfaction 5% by providing personalized rental solutions and exceptional service.
Education
B.S. - Elementary Education, Psychology and Counseling
Ball State University
Muncie, IN05.2005
Skills
- Proficient in Microsoft Word, Excel, and PowerPoint
- Excellent written and verbal communication skills
- Skilled in training large groups for success
- Goal-Oriented
- Documentation Management
- Adaptability
- Effective Communication
- Multitasking Abilities
- Customer Service Excellence
- Telephone Etiquette
References
- Rachel Olsen: 765-748-5320
- Brooke Vinco: 317-965-2272
- Candace Fitzgerald: 317-258-3624
- Jaclyn Croussore: 260-420-0979
Timeline
Replacement Rental Representative
Enterprise Mobility
05.2020 - Current
Senior Account Specialist
Enterprise Mobility
08.2008 - 05.2020
Management Assistant
Enterprise Mobility
04.2006 - 08.2008
B.S. - Elementary Education, Psychology and Counseling
Ball State University
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