William Edward Jukes Jr.
Terre Haute
Summary
Banker with a proven track record at The Hometown Savings Bank, adept at implementing effective collection strategies and negotiating payment plans. Skilled in conflict management and legal compliance, I successfully reduced losses through innovative restructuring of loan payments, enhancing customer relationships while maintaining rigorous account auditing standards.
Overview
20
20
years of professional experience
Work History
Collections Manager
The Hometown Savings Bank
Terre Haute
05.2005 - Current
- Developed and improved procedures for collection of past due amounts.
- Trained new staff members on proper collection techniques, policies, and procedures.
- Provided guidance to junior staff members on how to handle difficult customer situations.
- Negotiated payment plans with customers in arrears or at risk of defaulting on payments.
- Responded to customer inquiries about billing issues, account status, and payment options.
- Reached out to customers to discuss late payments and options for remitting amounts due.
- Resolved escalated disputes between customers and the company concerning collections matters.
- Created reports for management on past due accounts and delinquency rates.
- Completed investigations of customer accounts and payment histories.
- Verified details of transactions, funds received and total account balances.
- Collaborated with legal department to initiate litigation against delinquent customers when necessary.
- Completed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
- Attended training on credit management and civil court practices to maintain up-to-date knowledge.
- Received and submitted payments and applied amounts to customer balances.
- Performed research and due diligence to resolve issues.
- Researched and resolved billing and invoice problems.
- Maintained accurate records of all collection activities in accordance with local laws.
- Advised senior management on best practices related to collections policies.
- Reduced losses by restructuring loan payment plans.
- Created and mailed current statements to customers.
- Drafted correspondence to debtors regarding their overdue accounts.
- Effectively negotiated restructuring of loan payments.
- Researched, evaluated and resolved discrepancies and customer concerns.
- Coordinated approval processes for accounts payable invoices.
- Evaluated external debt collection agencies for potential partnerships.
- Managed relationships with tax authorities, bankers and auditors.
Education
Bachelor of Science - English Non-Teaching
Indiana State University
Terre Haute, IN05-1992
Skills
- Collection strategies
- Payment negotiation
- Billing inquiries
- Account auditing
- Legal compliance
- Customer relationship management
- Conflict management
- Dispute resolution
- Problem solving
- Report preparation
- Strong communication
- Strong negotiation skills
- Goal oriented approach
Timeline
Collections Manager
The Hometown Savings Bank
05.2005 - Current
Bachelor of Science - English Non-Teaching
Indiana State University