William Joseph Harris

· Managing orders end to end right from the beginning throughout the journey of customer connection.

· Solely responsible for handling various customers as the only point of contact.

· Co-ordinating with various departments to get the services back in case of any disruption to customer.

· Be quick to escalating matters and getting them resolved within the estimated time for better CSAT.

· Making sure the customer internet and phone services are connected without interruptions.

· Coaching the team and assisting team members in terms of queries and finding resolution to the issues.

· Driving team to achieve the target set by the company.

• Listening to customer issue and follow few troubleshooting procedures to get any technical related issue resolved.
• Upselling and making sure that customer is happy with the services provided.
• Handling complaint if the customer who insisted to talk to manager about the issue if the complaint was not handled the way expected,

• Understand customer queries and assign work to the concerned department by sending mails and transferring calls if very urgent.
• Handling complaints of the customer who had reported the fault and no contact was made by the department.