WILLIAM JOSEPH HARRIS
Project Management
Pune,Maharashtra
Summary
Proven track record in enhancing client satisfaction and project delivery at Tata Consultancy Services, leveraging strong effective communication and multitasking abilities. Excelled in coordinating cross-functional teams and managing multiple priorities, significantly improving project outcomes. Demonstrated adaptability and innovative problem-solving skills, achieving results beyond client expectations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Project Management
Tata Consultancy /services
Pune
04.2020 - Current
- Driven Overall Client Satisfaction through Effective coordination and communication of client deliverables.
- Consulted Clients on the proper methodology to achieve their goals.
- Managed internal Processes to achieve client goals by communicating with intradepartmental process managers to guide the overall project.
- Obtain, examine and prepare client data for intake.
- Provide matter specific support on project reporting.
- Understand project budgets and obtain required approvals before incurring additional costs outside of project estimates.
- Ensured continuity of client service by providing clear handoffs and client updates.
- Managed project priorities effectively, balancing multiple tasks to achieve desired outcomes on time and within budget constraints.
- Proactively identified opportunities for improvement in existing systems, proposing innovative solutions that led to increased user satisfaction.
- Collaborated with cross-functional teams to ensure successful project delivery within tight deadlines.
Helpdesk IT Support
Tata Consultancy Services
Pune
10.2016 - 03.2020
- Provided technical support to employees, including troubleshooting hardware and software issues and assisting with the access to new employees.
- Assisted with the maintenance and management of the company's IT infrastructure, including servers, networks, and databases
- Contributed to the smooth and efficient operation of the company's IT systems.
Senior Customer Success Manager
First Source Solutions PVT. Ltd
Bengaluru
01.2013 - 08.2016
- Mentored junior team members, contributing to their professional development and overall team success.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Responded to customer calls and emails to answer questions about products and services.
- Escalated issues to proper supervisors when standard processes were not effective.
- Processed, scheduled and executed customer orders for new and established customers.
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Informed customers of product, price and policy changes to educate on issues and resolve concerns.
- Delivered prompt service to prioritize customer need
Call Management Group Agent
Dell India Pvt. Ltd
Bengaluru
10.2010 - 03.2012
- Obtained client information by answering telephone calls.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
Education
Bachelor of Arts - English
Sarva Bharatiya Shiksha Peeth
Telangana, India06-2006
High School Diploma -
Sarva Bharatiya Shiksha Peeth
Telangana, India06-2003
Skills
- Project Management
- Agile
- Waterfall
- IT project management
- Team Management
- Database management
- Verbal communication
- Written communication
Personal Information
Title: Entry Level Project Manager - IT Industry
Certification
- ITIL V3 Foundation
- PMP Foundation
Timeline
Project Management
Tata Consultancy /services
04.2020 - Current
Helpdesk IT Support
Tata Consultancy Services
10.2016 - 03.2020
Senior Customer Success Manager
First Source Solutions PVT. Ltd
01.2013 - 08.2016
Call Management Group Agent
Dell India Pvt. Ltd
10.2010 - 03.2012
Bachelor of Arts - English
Sarva Bharatiya Shiksha Peeth
High School Diploma -
Sarva Bharatiya Shiksha Peeth
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