Wilma Fernandes D’Souza
Pimple, Saudagar
Summary
Dynamic operational risk management leader with extensive experience at BNY, excelling in embedded control management and internal audit. Proven track record in enhancing team productivity and driving compliance initiatives. Skilled in stakeholder engagement and adept at utilizing advanced analytical tools to identify and mitigate risks effectively.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Vice President, Operational Line of Business Risk
BNY
Pune
08.2021 - Current
- Independent oversight and challenge of the Operational Risk Management Framework's day-to-day activities conducted by Corporate Staff Functions (Finance, Risk & Compliance, Chief Administrative Office, Human Resources, and Legal) and support groups
- Oversight, review, challenge, and advisory support for various assessments, including Risk and Control Self-Assessments (RCSA), Control Assessments, Operational Risk Events, Business Process Changes, Key Risk Indicators (KRI), High-Level Assessments (HLA), and Scenario Analysis
- Collaboration with the first line of defense business and management for operational risk reviews conducted on a monthly, quarterly, and annual basis, aligning with second-line-of-defense responsibilities
- Providing guidance to the first line of defense business and management to manage implementation risks and ensure compliance with risk and control documentation, while notifying stakeholders and regulators
- Facilitating engagements with Internal Audit and relevant stakeholders to address identified issues and drive the implementation of effective remediation plans
- Development and discussion of risk perspectives, including thematic reviews and independent assessments
- Preparing reports on operational risk management check-and-challenge activities, ensuring full compliance with Corporate Operational Risk Management policies and procedures
Vice President ,Senior Embedded Control Officer
BNY
Pune
01.2011 - 12.2020
- Develop and implement Control Testing Plans, ensuring regular execution of internal control testing for business units
- Conduct Key Risk and Control Assessments for global operations in the financial services sector
- Perform design reviews to identify risks and control gaps within business units like Asset Servicing (Trade Settlements, Trade Processing, Reconciliation, Billing) and Corporate Trust (Deal Reviews, Account Setups, Reconciliation, Cash Operations, Client Onboarding, and Billing Services)
- Review and refine documentation such as Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs), while providing constructive feedback to enhance clarity, accuracy, and efficiency
- Execute end-to-end transactional testing to evaluate the accuracy and completeness of controls across business units
- Identify opportunities for efficiency improvements within processes and controls
- Perform root cause analysis for operational risk events, identifying actionable solutions
- Collaborate with business units to create and manage Risk and Control Self-Assessments (RCSAs)
- Support internal audits through partnership with business units during audit processes
- Deliver monthly and quarterly management reports, highlighting issues, control gaps, and failures
Manager, Team Leader (Operations)
BNY
Pune
01.2008 - 12.2011
- Supervise a team of 25 members managing the Global Accounts Payable process
- Lead migration and transitions of new clients into the process seamlessly
- Oversee multiple clients such as SCI, United Rentals, and Scholastics within the Global Accounts Payable domain
- Manage escalations, queries, and issues for global clients and team members effectively
- Monitor team productivity and quality, providing monthly reports to management
- Prepare and analyze monthly productivity and performance reports to evaluate team outcomes
- Handle recruitment, performance appraisals, and escalation management, while actively motivating and guiding the team
Team Leader / Senior Analyst / Analyst (Global Operations)
Oracle India Pvt. Ltd.
Bengaluru
01.2002 - 12.2008
- Company Overview: (Global Financing Information Center)
- Supervise a team of 15 members to support global customers in order management
- Manage process migrations, including documentation and conducting training sessions for team members through web conferencing
- Prepare and analyze monthly productivity and performance reports for both the team and processes
- Deliver quarterly presentations to top management on process updates, performance metrics, and initiatives undertaken
- Handle first-level escalations, queries, and customer issues via emails and service requests
- Collaborate with internal teams, such as Accounts Receivables and IT Applications, to ensure smooth quarter-end closures
- Assist with Internal and SOX Audits, providing necessary documentation and support
- Drive Six Sigma Quality projects, initiating and supporting the team in improvement initiatives
- Oversee team recruitment, performance appraisals, and escalation management, while motivating and guiding team members towards success
- (Global Financing Information Center)
Audit Assistant
Mark D’Souza and Co. Pvt Ltd.
Bengaluru
01.1998 - 12.2001
- Company Overview: (Audit Firm)
- Comprehensive management of accounts, from maintaining books of accounts to finalizing accounts, both manually and using computerized systems for educational institutions
- Independently conducted institutional audits for companies, educational institutions, and hospitals
- Independently conducted institutional audits for a range of educational and religious institutions
- Assisted in statutory audits for diverse organizations
- Prepared and filed individual tax computations for clients, ensuring accuracy and compliance with applicable regulations
- Drafted audit and management reports, ensuring clarity and compliance
- (Audit Firm)
Education
MBA - PGDBA –Finance
Symbiosis Distance Learning Centre
Pune01.2004
Bachelor of Commerce -
Mount Carmel College
Bangalore03-1998
Skills
- Operational Risk Management , Embedded Control Management, Internal Audit , Global Operations
- Effective leadership and independent working: Skilled in managing and supervising teams with a focus on delivering high productivity
- Adaptable and positive learner: Adjusting to changing priorities while maintaining a positive outlook Enthuaistic for acquiring new knowledge and skills, ensuring continuous growth and improvement
- Stakeholder engagement
- Computer Skills :
MAINFRAME APPLICATIONS (GSP, IMMS,
Custody Management System (CMS, NEXEN,
AI tools , ELIZA tools
ORACLE APPLICATIONS : ERP Modules , Order
Management, Oracle Financials
ACCOUNTING PACKAGES : TALLY 72
- Microsoft Office 10/11- MS Excel ,MS Power Point ,MS Word, MS Access
Certification
Professional Risk Managers' International Association - Operational Risk Management, 2024
Accomplishments
VIP and Spotlight Awards for excellence
Languages
English
First Language
Hindi
Beginner
A1
Affiliations
- Participated in the corporate affinity groups Women Initiatives , Impact , Genedge and Community events
References
References available upon request.
Timeline
Vice President, Operational Line of Business Risk
BNY
08.2021 - Current
Vice President ,Senior Embedded Control Officer
BNY
01.2011 - 12.2020
Manager, Team Leader (Operations)
BNY
01.2008 - 12.2011
Team Leader / Senior Analyst / Analyst (Global Operations)
Oracle India Pvt. Ltd.
01.2002 - 12.2008
Audit Assistant
Mark D’Souza and Co. Pvt Ltd.
01.1998 - 12.2001
MBA - PGDBA –Finance
Symbiosis Distance Learning Centre
Bachelor of Commerce -
Mount Carmel College
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