Wilma Sherene Anthony

• Supervised team of 25 branch employees and have made recommendations regarding performance evaluations.
• Develop and maintain a comprehensive compliance program within the organization
• Ensure that all employees are aware of and comply with applicable laws, regulations, and internal policies
• Conduct regular compliance audits to identify and address any areas of noncompliance
• Develop and implement training programs to educate employees on compliance requirements
• Monitor changes in laws and regulations and ensure that the organization remains in compliance
• Manage and resolve any reported compliance issues or violations
• Collaborate with other departments, such as Legal and HR, to address compliance concerns
• Prepare and submit required regulatory reports and documentation
• Stay updated on industry best practices and recommend improvements to organizational policies and procedures
• Serve as a point of contact for regulators and auditors during compliance inspections or investigations
• Managed branch budget effectively by controlling expenses and optimizing resource allocation for maximum profitability.
• Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.

• Develop and implement strategies to attract and retain NRI customers
• Serve as the main point of contact for NRI clients, addressing their needs and concerns
• Work closely with other departments to ensure seamless and efficient service delivery to NRI clients
• Keep abreast of regulatory changes and market trends affecting NRI clients
• Monitor and track the performance of NRI accounts and provide regular updates to management
• Conduct regular reviews and assessments of NRI client portfolios to identify opportunities for growth and expansion
• Collaborate with other team members to develop and implement marketing campaigns targeting NRI clients
• Keep NRI clients informed about new products, services, and promotions offered by the bank
• Provide support to NRI clients in financial planning and investment decisions

• Leveraged data and analytics to make informed decisions and drive business improvements.
• Accomplished multiple tasks within established timeframes.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Managing mapped Privilege customers of the branch.
• Focus on sourcing Savings,Current and NRI accounts,Special focus on enhancing CASA and Term deposit for the branch.
• Driving Sales for generating fee Income by selling third Party products like Life Insurance, General Insurance, Mutual funds and other products.

• Worked on deputation as Deputy Branch Manager profile on during the year 2017-18 as well handled IAD audit securing Low Risk to the Branch
• Responsible for various regulatory requirements, audits and compliance
• Handling of Customer service, Cash / Teller, account opening, and remittances
• Motivating other staff for Lead generation for investments products and helping them for closures
• Responsible for training of new joiners at branch for various desk / operations
• Daily Business reporting and various MIS to Branch manager and to Cluster head

Solutions Delivery Manager - IndusInd Bank Ltd

Kalyan | Aug 2015 - July 2017

• Experience in leading and managing crossfunctional teams in delivering complex solutions to clients.
• Responsible for overseeing the end to end delivery of solutions, ensuring they meet client requirements and are delivered on time and within budget.
• Collaborate with sales, product management, and support teams to align on project scope, timelines, and resource allocation.
• Act as the main point of contact for clients, providing updates on project status, addressing any issues or concerns, and ensuring customer satisfaction.
• Implement and optimize project management processes to improve efficiency and effectiveness of solution delivery.
• Monitor and track key performance indicators, such as project milestones, budget metrics, and client satisfaction scores.
• Provide leadership, mentorship, and support to team members, encouraging professional growth and development.

• Managing mapped Privilege customers around 400 nos.
• Handling NRI services & Forex, Demat Desk, Loan Desk, Cash Desk
• Customers Portfolio Management (Financial & Non-Financial transaction)
• Cross selling of various revenue earning Financial & Non-Financial products to customers.