Wilson Chetty
Malad West
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Trigent Software Private Limited (Accenture India Private Limited)
Airoli
08.2024 - Current
- Working in Talent Acquisition, handling a diverse range of task including IB and OB calls, Priority backfill tasks, BGC fallouts and BGC backfill coordination. Also other tasks as 10 BD task, Touch Analysis, Adhoc Tasks and contributing to various other hiring initiatives.
Operational Analyst
First Advantage Private Limited
Mumbai
04.2021 - 08.2024
- Conducted background verification, education, criminal, company investigation and KYC checks for clients across various sectors.
- Collaborated with cross-functional teams to ensure timely and accurate service delivery.
- Recognized for consistent performance and client satisfaction.
Customer Relations Assistant
Tech Mahindra Business Service Limited
Mumbai
08.2020 - 11.2020
- Managed customer requests through multiple communication channels.
- Resolved customer request tickets with effective problem-solving techniques.
- Collaborated with teams to enhance service delivery processes.
Client Service Representative
Sitel India Private Limited
06.2017 - 03.2018
- Delivered high-quality client/customer support for international clients.
- Managed financial queries and ensured compliance with service protocols.
- Earned multiple performance awards for excellence in service.
Education
Bachelor of Management Studies -
Prahladrai Dalmia Lions College
06.2019 - 01/2020
H.S.C -
St Anne's High School and Jr College
Maharashtra 06.2015 - 01/2016
S.S.C -
St Anne's High School and Jr College
Maharashtra 06.2013 - 01/2014
Skills
Motivated and adaptable professional with a proven ability to learn quickly, implement effectively, and deliver results with precision Skilled in communication and collaboration, with a commitment to continuous growth and excellence in fast-paced, dynamic environments Known for a positive mindset and a “never say no” attitude, consistently rising to challenges and meeting expectations
Awards
🏆 Awards & Recognition
🟢 Spot Award (5 times) – First Advantage Private Limited.
🟢 Result Focused Award – First Advantage Private Limited.
🟢 Call of Duty Award – Sitel India Private Limited.
🟢 Monthly Performer (3 times) – Sitel India Private Limited.
Hobbies and Interests
- Research and Development
- Sports Enthusiastic
Languages
- English
- Hindi
- Tamil
Personal Information
- Date of Birth: 05/27/98
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Customer Service Representative
Trigent Software Private Limited (Accenture India Private Limited)
08.2024 - Current
Operational Analyst
First Advantage Private Limited
04.2021 - 08.2024
Customer Relations Assistant
Tech Mahindra Business Service Limited
08.2020 - 11.2020
Bachelor of Management Studies -
Prahladrai Dalmia Lions College
06.2019 - 01/2020
Client Service Representative
Sitel India Private Limited
06.2017 - 03.2018
H.S.C -
St Anne's High School and Jr College
06.2015 - 01/2016
S.S.C -
St Anne's High School and Jr College
06.2013 - 01/2014