Wilson Selvaraj
Business Head
Mumbai
Summary
Focused leader, recognized for delivering superior results. MBA with 23 years of experience in management. Knowledge of devising effective plans in the Industry for business excellence. Presently associated with ISS Facility Services India Pvt. Ltd. as Country Director for Industry and Manufacturing Segment. Experience in exploring and developing methods to reduce the risk / crisis and managing effective goals. Possess excellent interpersonal skills that have been put to good use while interfacing with clients for ascertaining requirements and delivering need based service solutions. Team player with strong analytical, problem solving & organizational abilities. Proficient at analyzing market trends to provide critical inputs for efficient business management. An effective communicator with excellent relationship & team management skills. Flexible and detail oriented attitude. Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Country Director for I&M Segment
ISS Facility Services India Pvt. Ltd.
10.2017 - Current
- Lead a large team of professionals to achieve economic objectives revenue and profitability
- Manage operations to achieve optimal customer satisfaction and operational excellence
- Ensure operations are managed safely and in compliance with applicable rules and standards
- Manage commercial performance to maximize compliance, account retention and opportunities
- Build relationships and work with our clients to add value to their business, retain existing accounts, and develop additional opportunities
- Work hand-in-hand with Business Development and provide assistance, expertise, and references to jointly grow the business
- Further develop our facilities management services
- Deliver with the support of marketing the unique value proposition and more generally work closely with the support functions and service operations teams
- Manage the teams and attract, develop, and retain the talents.
- Established partnerships with key stakeholders for increased collaboration and resource sharing.
- Coordinated multi-disciplinary teams across departments to achieve shared objectives while promoting cross-functional collaboration.
- Reduced operational costs through the implementation of efficient processes and procedures in daily tasks.
- Monitored emerging trends within relevant sectors to inform strategic planning processes.
- Fostered a positive work environment by creating opportunities for team building and professional growth among staff members.
- Optimized operational processes using analytics tools to address client-specific metrics.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Built relationships with customers and community to establish long-term business growth.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Vice President Business Operations
ISS Facility Services India Pvt. Ltd.
- Responsible for a P&L of 260 Crores
- Increase in EBITDA from 3% to 13% digit since takeover of Mumbai Region
- Responsible for business delivery for Mumbai, Central, North, AP and Telangana
- Ensure smooth Inter departmental co-ordination and Client Management
- Budgeting and achieving regional goals
- Exploring newer areas for business in Facility Services
- Enhancement in overall customer satisfaction
- Overall increase in the productivity of the team by implementing and integrating various systems.
Regional Manager – ROM & Goa
ISS Integrated Facility Services Pvt. Ltd.
- Increase of Business by 75% in span of 3 years
- Responsible for Western Region for Soft and IFM services
- Ensure smooth Inter departmental co-ordination and Client Management
- Budgeting and achieving sales targets
- Exploring newer areas for business in Facility Services
- Enhancement in overall customer satisfaction levels by streamlining the operations
- Overall increase in the productivity of the team by modifying and implementing new systems and procedures.
Manager Operations – Lonavla Branch
ISS Integrated Facility Services
- Handling Complete Branch Operations
- Budgeting and achieving sales targets
- Enhancement in overall customer satisfaction levels by streamlining the operations
- Major Achievement: Received the Best Branch Award – Lonavla, for the month of September – 2007
- Awarded the Best Manager for creating Aamby Valley City the Bench Marking Site for the year 2007
- Credited for the successful completion of project at International School Aamby in Lonavla
- Promoted as Regional Manager for ROM & Goa in Jan – 09
- Received the Best AVP award for achieving the Branch Target for Year 2012
- Received the Best Outperforming Region Award for year 2013
- Passed Titan, assessment done by Thomas Profiling in year 2013
- Received the award for Achieving the target for Q1 for year 2014.
Manager Operations – Mumbai
SES Pvt. Ltd.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Accomplished multiple tasks within established timeframes.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
EXECUTIVE OFFICER- Customer Management Services
Tops Detectives and Security Services Pvt. Ltd
- Managed complex projects from inception to completion, ensuring timely delivery within budget constraints.
- Established strong relationships with key stakeholders to enhance collaboration and drive business success.
- Improved employee satisfaction by implementing comprehensive professional development programs.
- Achieved significant cost reductions through careful analysis of expenditures and identification of areas for improvement.
- Built high-performing teams through targeted recruitment, training, and mentoring efforts.
- Reported issues to higher management with great detail.
Education
Secondary School Examination -
S.I.E.S High School
Higher Secondary Examination - undefined
N.R. Swamy College of Science & Commerce
Diploma in Business Management - Hotel Management
Bachelor of Commerce - undefined
Shobhit University
Post Graduation in General Management - General Management
XLRI
Jamshedpur 11.2017 - 10.2024
Skills
Facilities Management
New Market Development
Customer Service Management
Financial Strategy
Strategy Planning
Team Management
Partnership Building
Organizational Development
Operations Management
Business Planning
Strategic Planning
People Management
Charismatic Leader
Competitor Analysis
Team Collaboration
Professional Enhancement
- Employee Exchange Programme at ISS Training Centre, Bangkok – Thailand in June’08
- Training on Facility Management System from ISS Training Centre, Kuala Lumpur – Malaysia in May’09
- Training on Selling Integrated Facility Management Services from ISS Training Centre, Bali – Indonesia in 2011
- Training on ISS Value Chain from ISS Training Centre, Copenhagen – Denmark in 2013
- Acorn Leadership Mastery – Asia Pacific in 2016
- Brand Ambassador/Coach for training all the Key Account Manager/Directors on Account Management and ADP
Accomplishments
- Received the Best Branch Award – Lonavla, for the month of September – 2007.
- Awarded the Best Manager for creating Aamby Valley City the Bench Marking Site for the year 2007.
- Credited for the successful completion of project at International School Aamby in Lonavla.
- Promoted as Regional Manager for ROM & Goa in Jan – 09.
- Received the Best AVP award for achieving the Branch Target for Year 2012.
- Received the Best Outperforming Region Award for year 2013.
- Passed Titan, assessment done by Thomas Profiling in year 2013
- Received Gold Medal for Achieving the target for year 2014
Certification
Strategic Management
Fitness Enthusiastic
I am passionate about fitness, therefore, I have committed to living a healthy lifestyle that includes consistent exercise and thoughtful eating. My passion for fitness influences not only my daily routines but also my entire way of life. It is more than simply a hobby for me. My interest in exercise started out as a way to get healthier physically, but it soon spread to include other aspects of my living. I work out physically in a variety of ways, including sports, flexibility exercises, and cardi and strength training. Every kind of exercise has advantages of its own, and I like the diversity and challenge they provide.
Timeline
Member of Leaders Excellence
07-2021
Strategic Management
06-2021
Post Graduation in General Management - General Management
XLRI
11.2017 - 10.2024
Country Director for I&M Segment
ISS Facility Services India Pvt. Ltd.
10.2017 - Current
Vice President Business Operations
ISS Facility Services India Pvt. Ltd.
Regional Manager – ROM & Goa
ISS Integrated Facility Services Pvt. Ltd.
Manager Operations – Lonavla Branch
ISS Integrated Facility Services
Manager Operations – Mumbai
SES Pvt. Ltd.
EXECUTIVE OFFICER- Customer Management Services
Tops Detectives and Security Services Pvt. Ltd
Secondary School Examination -
S.I.E.S High School
Higher Secondary Examination - undefined
N.R. Swamy College of Science & Commerce
Diploma in Business Management - Hotel Management
Bachelor of Commerce - undefined
Shobhit University
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