Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Wilson Emmanuel Das

Wilson Emmanuel Das

Customer Service Associate
Kolkata

Summary

Seeking long-term employment with an innovative company or one aspiring to be. Prioritizing both employee well-being and product promotion, I am committed to honesty and ethics. I aim to establish a strong connection with this organization, treating it like family.

Overview

6
6
years of professional experience
1
1
Certification
2
2
Languages

Work History

Patient Service Executive

CK Birla Hospitals (Calcutta Medical Research Institute)
03.2023 - Current
  • Handling patient questions about insurance, death claims, WBHS, and CGHS efficiently.
  • Regularly ensuring accuracy in verifying patient's life event documentation.
  • Maintain accurate patient records in
  • compliance with regulatory standards.
  • Maintain accuracy and completeness in all records.
  • Maintain up-to-date electronic health records with patient information.
  • Recorded patient medical histories accurately.

Pharmaceutical Recruiter

Spectraforce Technologies Private Limited
01.2022 - 04.2023
  • Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Coordinated schedules to arrange management interviews with applicants.
  • Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.
  • Studied job descriptions and qualifications to determine applicant requirements.

Officer Security (Operational Customer Service)

Indigo Airlines (Interglobe Aviation Private Limited
11.2018 - 06.2020

Performed comprehensive inspections of passengers, luggage, and cargo to ensure compliance with transportation security protocols.

Operated screening equipment such as X-ray machines, metal detectors, and explosive detection systems.

Monitored and controlled access to restricted areas within the airport and airline facilities.

Ensured personnel entering secure zones had valid identification and authorization.

Assisted passengers with security-related inquiries and provide guidance on security procedures.

Handled security-related customer complaints and issues professionally.

Education

Bachelor Of Commerce - Marketing And Finance

University of Calcutta
Kolkata
06.2018

ISC - Commerce

Loyola High School
Kolkata
06.2015

ICSE - Commerce

Loyola High School
Kolkata
06.2013

Skills

Proficiency in specific softwares (eg, Microsoft Office, MS Excel, PowerPoint, Google Sheets, Adobe Creative Suite, programming languages)

Certification

Certified Industrial Accountant from The Institute of Computer Accounting

Timeline

Patient Service Executive

CK Birla Hospitals (Calcutta Medical Research Institute)
03.2023 - Current

Pharmaceutical Recruiter

Spectraforce Technologies Private Limited
01.2022 - 04.2023

Officer Security (Operational Customer Service)

Indigo Airlines (Interglobe Aviation Private Limited
11.2018 - 06.2020

Certified Industrial Accountant from The Institute of Computer Accounting

08-2017

Bachelor Of Commerce - Marketing And Finance

University of Calcutta

ISC - Commerce

Loyola High School

ICSE - Commerce

Loyola High School
Wilson Emmanuel DasCustomer Service Associate