WINNIE CHOPRA
Mumbai
Summary
I have been a part of MNCs and corporations for the past 20 years. I have recently pursued my passion for organizing and helping the Queer community by organizing all-inclusive events and workshops through The Gay Gaze Bombay. This also creates job opportunities for Queer artists in a safe space.
Overview
21
21
years of professional experience
Work History
Co-Founder
The Gay Gaze Bombay
12.2020 - Current
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Established foundational processes for business operations.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Maintained P&L and shouldered corporate fiscal responsibility.
PROGRAM MANAGER
AMAZON
01.2021 - 01.2022
- Working on the different functional areas within Global Command Center.
- Responsibilities include maintaining constant communication with site operations, senior leadership, technology teams and other internal clients on status of customer experience across different business lines. This would involve working with learn various tools which are used to obtain information required by the parties in question.
- Handling exceptions wherein there is a deviation from the plan due to issues at sites, vendors or incoming volumes.
Suggesting changes for improvement of processes and amending SOPs once these are approved - Project Management - Identifying requirements and working with Software teams to improve tools and suggest
automation possibilities - Identifying recurring instances of exceptions and taking actions to eliminate the root causes
- Working on trend analysis to help with scheduling
- Generating metrics and analyzing these to identify problem areas and suggest improvements
- Assisting in training new hires
HEAD OF DEMAND GENERATION
DISPERZ
01.2020 - 01.2021
- Responsible for managing the Demand Generation team and leading the development and execution of all outbound (emails / calls / social media outreach) lead generation programs to drive demo requests, and optimize funnel conversion rates.
INSIDE SALES MANAGER
MERIT GROUP
01.2019 - 01.2020
- Responsible for managing an Inside Sales team that provides support to our onshore sales team members by performing tele sales, pre-sales activities including lead qualification, prospecting and helping manage targeted marketing campaigns.
SR. MANAGER, BUSINESS DEVELOPMENT - Inside Sales
TATA INTERACTIVE SYSTEMS
01.2012 - 01.2018
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Developed and implemented sales strategies to increase revenue.
- Updated accounts and maintained long-term relationships with clients.
- Worked closely with other departments to promote products and marketing campaigns.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
- Negotiated prices, terms of sales and service agreements.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Customer Service Executive
E-Funds, Intelenet, 3G, Epicenter, JP Morgan, TCS
06.2003 - 01.2012
Education
PGDMS - undefined
Mumbai University
01.2001
Bachelor of Commerce - undefined
University of Sunderland, UK
Skills
- DEI Consultant
- Business Development
- Policy Making SOP Creation
- Leadership
- LGBTQIA Hiring
Languages
Hindi
English
Custom
Jai Duseja, AMAZON, SENIOR PROGRAM MANAGER, +91 97662 30106
Timeline
PROGRAM MANAGER
AMAZON
01.2021 - 01.2022
Co-Founder
The Gay Gaze Bombay
12.2020 - Current
HEAD OF DEMAND GENERATION
DISPERZ
01.2020 - 01.2021
INSIDE SALES MANAGER
MERIT GROUP
01.2019 - 01.2020
SR. MANAGER, BUSINESS DEVELOPMENT - Inside Sales
TATA INTERACTIVE SYSTEMS
01.2012 - 01.2018
Customer Service Executive
E-Funds, Intelenet, 3G, Epicenter, JP Morgan, TCS
06.2003 - 01.2012
PGDMS - undefined
Mumbai University
Bachelor of Commerce - undefined
University of Sunderland, UK
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