Wishu Sindhu

Unlimit is a fintech company that provides financial services to all kinds of businesses across the globe and provides them solutions to make financial transactions in all modes possible. As a Technical Writer in Unlimit, I work closely with Project Managers, department heads, developers, and quality analysts to create documentation related to the various services and products that the company offers. I have also developed expertise in API documentation using the tool Stoplight and markdown language.

As a part of the UX team, created user manuals, technical information documents, User Guides, Installation Guides, Integration Guides, Release Notes, tutorial videos., diagrams, and flowcharts. Picked up tickets from Zira and other tech channels and published them on Sharepoint, and Zendesk.

Edifecs creates software for the U.S Healthcare industry.

My job responsibilities entailed working closely with the engineering team and sometimes directly with the client to create documentation for the software that Edifecs creates using the DITA XML writing methodology.

The kind of documentation I worked on included:

• Creating Online Help using Madcap Flare
• Creating Release Notes using Oxygen XML Author
• Creating Workflow and Training Videos using Adobe Captivate
• Creating Demo Presentations for new and existing products using Microsoft Power Point
• Writing Blogs and Articles that meet any other kind of specified requirement related to the company products using Microsoft Word

Used to work for NIIT Technologies on behalf of Trivone Digital Services

Job responsibilities included:

• Writing case studies, brochures, data sheets, white papers, point of views, website content, and blogs
• Taking care of proof reading, editing, and formatting issues in documentation written by other writers
• Collaborating with the technical experts working onsite to get the complete picture of the project to be showcased and getting the USPs to be highlighted to demonstrate company's expertise and skill in the domain
• Collaborating with the design team to get the assets designed as per required standards within set timelines
• Collaborating with technical team to get the new documents uploaded on website or to make changes to old assets within set timelines
• Collaborating with S.M.E.s and approving authorities to get initial and final approval for getting the assets uploaded onsite.
• Performing health check of the website content and refresh it periodically
• Handling operations activities including deciding the number, type, and themes of the assets to be published, ensuring proper tagging of the assets on the website, checking the performance of different assets, and drawing inputs for further content strategy
• Managed training and mentoring of new hires and interns

Was responsible for publishing the bi-monthly publication "Myanmar Matters." Responsibilities included the following:

• Reviewed articles for grammar, spelling, punctuation, syntax, accuracy, and compliance with quality standards
• Prepared, rewrote, and edited pieces to improve readability and impact
• Determined readiness of written pieces, made changes, and approved final versions for publication
• Adhered to Associated Press and internal style guidelines, educating staff on standards
• Pitched content strategies and managed asset acquisition
• Supported publication by helping develop layouts and collaborating with production teams.
• Communicated directly with writers to collaboratively assess work and guide editorial improvements
• Handled a team of contributing writers
• Collaborated with additional external organizations and writers for contribution to the magazine Myanmar Matters Design and Creative Work
• Provided daily articles and blogs for Myanmar Matters Website
• Strategy Formulation - Preparation of Presentations and Documents
• Located Content/Articles through primary and secondary sources
• Researched on Myanmar centric content including Indo – Myanmar relations and North East India
• Preparation of Yearly and Quarterly Content Action Plan
• Writing of all articles for the magazine
• Compiling information and research required for the articles
• Proof Reading and editing of the written articles
• Searching for good quality, non-copyrighted photographs for the magazine
• Preparing for and conducting interviews of key individuals / companies
• Coverage of events and conferences being held in Myanmar and India
• Structuring / Editing of design template of the magazine
• Handling the team allotted by hired DTP agency
• Updating the Myanmar Matters creative work in collaboration in I.T Team
• Incorporation of all selected articles, data and photographs
• Placement and structuring of each article and photograph
• Replace / Edit photographs, articles according to size and word count
• Format and typeface re-structuring for the magazine
• Make revisions and amendments to articles and magazine before printouts / distribution
• Final preparation and compilation of the magazine
• Approval of the magazine from senior editorial board before distribution
• Circulation of Myanmar Matters through email and printed copies
• Sending out emailers of Myanmar Matters to the compiled database
• Coordination with the website development firm for Myanmar Matters website
• Managing social media sites for building awareness and branding

Worked as a content developer in the instructional designing field and ensuring the timely delivery of high-quality online courses to various clients.

Job responsibilities included:

• Requirement Management
• Work with on ground professors and SMEs to understand customer Requirement/profile from requirement/design document
• Write script/story board based on defined requirements
• Write all test items and supporting documents like glossary/online reference etc
• Mapping with learning objectives stated in content outline
• Integrate/construct course based on defined requirements
• Fix errors reported during review or by Test Center
• Adherence and compliance to Project/organization processes and standards.

Worked as a content writer and writing content for various clients from various fields.

The clients for which I have worked include SEO companies, Financial Corporations, Plastic Surgeons, Dentists, IT and ITES Companies, Hotels & Resorts, Consulting Companies, Online Stores, Legal Firms, Textile Companies and many more.

Job responsibilities included:

• Responsible for developing content for Internet media communications
• Handled the task of writing unique titles and descriptions for various web pages
• Handled the responsibilities of reviewing and editing articles to ensure quality of the articles
• Assigned the tasks of writing quality content for articles, blogs, and press releases
• Acted as a mentor to new hires and interns
• Wrote five articles on daily basis
• Ensured adequate keywords and metadata is used to ensure maximum reach of all written content

Worked in IBM as an Advanced Support Group technical support agent for H.P U.S. Customers facing issues with their H.P. Desktops, printers, scanners, or All in Ones.

Won awards & recognition for possessing brilliant technical support & customer handling skills. Was awarded best agent award across HP for exceptional performance.

Job responsibilities included:

• Preparing slides & study material for trainees
• Organizing and conducting training sessions after coordinating with different departments and agreeing on a mutually feasible time slot
• Researching on unresolved issues to find the best and quickest possible solution
• Creating new documents explaining better & faster ways to solve existing issues
• Preparing new documents containing information about new products & solutions to new technical issues
• Distributing the documents for use by agents on the floor and once found successful coordinating with client (H.P.) & getting them uploaded on the online database for reference by all H.P. sites across the globe
• Taking Escalated Calls which first level agents are not able to resolve
• Providing feedback to first level agents about escalated calls so that next time onwards they can resolve that issue on their own
• Acting as Tech Lead for newly formed teams during their transition