Worchanphy Raikhan
New Delhi
Summary
Experienced cabin crew member with 6 years in the aviation industry, dedicated to ensuring passenger comfort and safety. Proven track record in delivering exceptional customer service and managing in-flight operations efficiently. Skilled in emergency response, first aid, and conflict resolution, with a strong ability to adapt to diverse environments and cultures. Seeking to leverage my expertise in a dynamic organization that promotes personal and professional growth while aligning with its objectives. Committed to maintaining high standards of service and safety throughout all flights.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cabin Crew Member
Air India
04.2023 - Current
- Passenger Assistance: Helping passengers find their seats and addressing their needs.
- Safety Briefings: Explaining safety procedures, including the use of seatbelts and emergency equipment.
- In-Flight Service: Serving food and beverages.
- Cabin Maintenance: Keeping the cabin clean and organized throughout the flight.
- Emergency Preparedness: Responding to emergencies, administering first aid, and managing evacuations if necessary.
- Communication: Providing important information to passengers and coordinating with the flight crew.
- Security Monitoring: Ensuring compliance with safety regulations and monitoring for any security issues.
Cabin Crew
SpiceJet Limited
05.2018 - 03.2023
- Attend preflight briefings, safety procedures, take note of special needs passengers if any
- Perform preflight check for Safety Equipment and ensured cabin is in order and ready to receive passengers
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats, Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance
Guest Service Associate
Fortune Park Orange
08.2017 - 02.2018
- Receive guest at front desk and help them check in and check out
- Assist guest with reservations, cancellations or modifications
- Collected room deposits, fees and payments
- Provide query resolution for guest related to stay and transportation as need
- Address minor grievances
Education
Bachelor of Science (B.Sc) - Biotechnology
Bangalore University
Bengaluru, KA05.2016
High School Diploma -
Government PU College For Girls
Bengaluru, KA03.2013
Skills
- Emergency care
- Guest services
- Safety and compliance
- Emergency Response
- Aviation regulations
Certification
Counter Sales Executive, National Skill Development Corporation, THC/Q2903, 2017
Additionalinformation - Awards
Service Excellence Award, 2018, SPICEJET LIMITED
Timeline
Cabin Crew Member
Air India
04.2023 - Current
Cabin Crew
SpiceJet Limited
05.2018 - 03.2023
Guest Service Associate
Fortune Park Orange
08.2017 - 02.2018
Bachelor of Science (B.Sc) - Biotechnology
Bangalore University
High School Diploma -
Government PU College For Girls
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