Writtika Paitandy
Raniganj
Summary
Looking to work in an organization that can provide a variety of opportunities that allow me to expand my skills and knowledge while working towards achieving the organizational goals.
Overview
3
3
years of professional experience
Work History
DVU Officer
RPC (Regional Processing Centre) of Kotak Mahindra Bank
Kolkata
02.2023 - Current
- Processing of Account Opening Forms (Savings, Current, Salary, HUF, NRI) and validating customer profile from Banking Servers
- Maintaining Quantity as well as Quality of form processing along with following Audit and Compliance Standards as well as RBI guidelines
- Following up with Branch team for resolving of queries in account opening within given TAT and preparing MIS for the same.
Service Officer
Kotak Mahindra Bank Ltd
Konnagar
07.2022 - 01.2023
- Maintained high productivity by efficiently processing cash, credit and debit payments
- Assessed customer needs through clear communication, anticipating and responding appropriately to queries.
Junior Relationship Officer
Axis Bank Credit Card under Quess Corp.
Durgapur
08.2021 - 03.2022
- Maximised customer engagement and satisfaction by delivering excellent customer service
- Demonstrated consistent hard work and dedication to achieve results and improve productivity.
Education
B. Sc - Geology Honours
Kazi Nazrul University College - Triveni Devi Bhalotia College
01-2020
12th -
Gandhi Memorial Girls' High School Board -WBCHSE
01-2017
10th -
Searsole Girls' High School Board- WBBSE
01-2015
Skills
- Work Coordination
- Documentation and recordkeeping
- Process Analysis
- Form Processing
- Cash Handling
- Customer Service
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Hobbies
- Reading
- Painting
- Writing
- Photography
Timeline
DVU Officer
RPC (Regional Processing Centre) of Kotak Mahindra Bank
02.2023 - Current
Service Officer
Kotak Mahindra Bank Ltd
07.2022 - 01.2023
Junior Relationship Officer
Axis Bank Credit Card under Quess Corp.
08.2021 - 03.2022
B. Sc - Geology Honours
Kazi Nazrul University College - Triveni Devi Bhalotia College
12th -
Gandhi Memorial Girls' High School Board -WBCHSE
10th -
Searsole Girls' High School Board- WBBSE
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